Five Guys — Restaurant in New York

I've been going to Five Guys locations throughout the Northeast for nearly 20 years. Some, like the location in Huntington Station, NY, are hit or miss with consistency of quality control. THIS Five Guys location at Fresh Meadows, on the other hand, is hands down the best store I've had the pleasure of visiting. I took my kids here for a treat on weekday night at prime dinner time. The lady who took my order was welcoming, the cooks were friendly and smiling, and the team seemed to be enthusiastically working. We each ordered a milkshake, fries (regular and cajun) and one hot dog. I'm writing this review because I was so throughly impressed by these simple foods. The fries were spot on- well seasoned, appropriately salted, with a crispy outside and fully cooked yet soft inside; the milkshakes were to the top and thick; and the hot dog and bun had a nice sear and toast. I was sure to let the staff know that it was the best Five Guys I've been to and they truly appreciated the compliment. The team cooking and servicing customers CLEARLY takes pride in their work, with the finished product proving it. I hope the franchisee knows what kind of employees they have. HIGHLY RECOMMEND...

There were a few things I found unpleasant in this place. The social distance covid safety regulation is not followed in this place.

After I stated what I wanted for my order, they deleted one of my burgers, and I had to ask them to please put my burger in my order again, (which that was weird and awkward. Why would you delete one of the burgers after I literally said 2 burgers and stated what topings I would like for each burger to have and you typed it all...like, why delete it)?!?!?

They also did not make my milkshake. I had to go back to show my receipt and ask for my milkshake, and they charged me for whipped cream, and last minute they tell me...there is no more whipped cream...(BUT they charged me for it). I get it it's not that expensive, but my point is, why charge it when you know there's no more whipped cream?

Also I asked for the burgers well done, and one of them was pink, my mother didn't eat it anymore.

Didn't like my experience there. Maybe...

It was a regular summer day and my friend and I decided that we were craving fries. So as renowned as Five Guys is for fries, we decided to stop by and have their delicious potato fritters as a snack. Much to our surprise, the “fries” were as salty as the Pacific Ocean and as gnarled as my grandma’s toes. I understand that quarantine has affected us all, but it is quite disappointing to experience such an abomination from such a highly praised food establishment. After consuming the fries, we took a trip to our much loved neighbor Red Mango to cleanse our parched mouths caused by these “fries.” If you are the manager reading this, we want to let you know that we visited on July 12th at approximately 5:00 pm EST, you know what to do ;) Do what is necessary to uphold the standards of Five Guys. Thank you and good...