Spectrum Store — Local services in New York

I was in this place for 15 minutes waiting to be taken care of which if there were actually people working and being kind i wouldn't have cared. But that wasn't the case.. There was one gentleman slender and tall either hispanic or middle eastern who was actually working and a female employee who was a curvier african american doing absolutely nothing. She then proceeded to lift her head up and ask the mass of about 8 of us waiting "what are y'all waiting around for what you need? did you sign?" And rolls her eyes, opens the door to the back where there are atleast 3 other visible employees and says "somebody come deal with this Im Busy" . Myself and the other customers in there had to not just find the machine to sign in on our own, i had to help one of them figure out how to work the machine to be placed on the list. The same female employee turns to another shorter lighter skin heavy set female employee either middle eastern or hispanic and says to her "these people are all just hanging out like what do y'all want?". It took all of my strength to not curse her out and let her know how nasty she was. If my husband wasn't there she would've heard me. I took myself my husband and walked out. Apparently she assumed I was just in there soaking up the artificial lighting for my health breathing in the fresh smell of carpet because I wanted to not because I needed them for something. That lady and her nasty attitude and her little mouth needs to be fired. I emailed corporate as well and let them know that I walked in there at 3pm and left 3:20ish in case they'd like to lie to save their lazy butts. The fact that these are the kind of people that work in customer service is ridiculous to me. There's obviously nothing done by anyone in corporate or management to filter these kind of employees. We have spectrum at home my husband has spectrum mobile and I went in to get the Iphone 11 for christmas and decided Im fine with my cell company and my current phone. Why would I switch companies if this is how they are treating their customers in store? We're even considering changing to verizon or another streaming service maybe because we're the kind of people where once you put a bad taste in our mouth its over and we're already over paying for cable anyway. Spectrum is going to continue losing customers like this and yet they don't...

I went to the bway one and help was minimal and not extra. Vague redirect is not help. Fixing issue right there is.The only minimal I like is minimal ⚡ electro, pain & drama lol...I AM ANTA.

Then i went to the 125th st one and the guy Steven was above and beyond when I was redirected to him. For the first time I made my complaint and finally someone wrote it down in their system to record what I have asked about for months. Thank u Steven. Basically I was paying for.bundles and only receiving one for the past 9months and need it to stop or fix and credited. Someu. Don't and can't just throw my money in the window for something im not getting. My tv I'm paying for was never installed by ruby who called to install my.internet. it never work. Tyler W. who was in support chat didn't help either when I tried that. He said right things and probably did his job but got me nowhere! Lol . Frustrating!

Then was two time at Broadway store on 147st nothing. I experience great customer service etiquette but no actual help and no customer help.

Some people understand why they there to help and not just find ways to have you go away and make it issue with the company that hired them to help go away. Others take it seriously and want to help you fix the issue and will help you fix the issue.u.encounter due to malfunction.or.proper function. I only want to encounter the.second. have no time for who wast my valuable time I take go to a company to get something fixed and not get it done cause someone is not helping enough.

Other wise cool company experience...

Worst at everything ever I came to this store because they sent me a letter to upgrade my modem and router, when I get there the store is full of ppl only a few staff members helping people. I signed in and almost an hour later I was finally called. You know whatever maybe some one called in sick...when I get home and hook it up it doesn't work light just turns red...no connection. So next day I return to the store, the guy by the sign in desk says yeah ok we should be able to get for you quickly..I am still sitting here over an hour, I went up to the same guy who was walking around, he said yeah, yeah I'll check. That was almost 30 min. ago. Why should I have to wait probably 2 hrs to exchange faulty equipment they gave me yesterday. There has been only 2 cashier's working since I got here. There is over 20 customers in here. This is what happens all the time in BLACK and BROWN neighborhoods. They treat you like second class citizens. If I was in a store that wasn't in Harlem this would have never happened! I can't even leave, I need working equipment for my security system. AT LEAST THE ARE SAVING MONEY ON STAFF, 7 REGISTERS...