Caribbean Starr — Restaurant in New York

I'm writing this review as a warning to others and a plea to Caribbean Star Restaurant in Harlem to take constructive feedback seriously. Unfortunately, my multiple visits to this restaurant have left me feeling unwelcome and unappreciated. Despite the restaurant's potential, with a live DJ and upscale ambiance, my experiences with the staff have been consistently disappointing.

The service has been subpar, with staff displaying a lack of enthusiasm and a general disregard for customers. One particular incident stands out in my mind, where I requested breakfast items and was met with unnecessary resistance from the staff. Another time, when I arrived before closing, I was made to feel like an inconvenience to the staff.

To make matters worse, the quality of the food has also been a letdown. Whether I dined in or ordered delivery, the dishes arrived cold and lacked flavor, far from the hot and fresh meals I've come to expect.

While the ambiance and live music may be appealing, the negative experiences with customer service and food quality have overshadowed any potential charm. I hope Caribbean Star takes this feedback to heart and works towards improving these aspects for future patrons.

The potential for this restaurant is undeniable, with a beautiful atmosphere and upscale amenities. However, until the staff addresses the issues with customer service and food quality, I'll be taking my business (and appetite) elsewhere.

I hope this feedback is taken constructively, and Caribbean Star Restaurant in Harlem will strive to provide a more welcoming and satisfying experience for future diners. Thank you for considering my feedback when planning your next visit.

UPDATE: I'll be keeping an eye on this restaurant, and I hope to see improvement...

I went in the restaurant while they had almost no food, the chicken was almost empty everything was out of meat, no Mac & cheese there was shrimp soup with no shrimp, only starch and veggies , I asked a woman employee to give me soup gravy and rice and she can up-charge me but I asked if she could NOT CHARGE me full price since there was JUST SOUP IN THE CHICKEN SOUP. There was no CORN and no CHICKEN in the soup. It was only carrots and 1 yam!

She could’ve made a consistent customer happy and had made some type of sale by accommodating a customer with a difference in an up charge but instead she refused sale when there was almost nothing to sell, which I didn’t understand why not do what is best for the business and best for your customers instead of what the regulations are?? If they obviously don’t apply at the moment when you don’t even have the full food service such as corn or chicken to make a soup chicken soup why not just sell it as is and make accommodations to sell it and get sales?? I felt like this was very stupid and complicated. And MONEY HUNGRY. I don’t feel like it’s completely the workers’s fault, but the workers should be educated on better service as I feel they continuously try to accommodate themselves and whatever they would like to do instead of accommodating the best services for their business. I’ve seen them higher and fire many, good people and lose many valuable customers due to their negligence. I wish this business. The best of luck. Their food is great but highly overpriced when they have rude employees, terrible service and every time you go there, you feel like you’re giving your money away by chance with no love fed back into your food while you’re...

This sorry excuse for a restaurant is incompetent. I wish I could give it 0 stars.

At 5 PM, I scheduled a large food delivery for my guests and I. The food was to be delivered at 7 PM. When 7:30 rolls around and there is no food, I call the restaurant. The customer service was rude and nasty, typical. Eventually, they stated that they did not know where the order was and they would call me back once contact was made with the driver. Turns out that this was a lie because the food was never sent out.

At 8 PM, the delivery gentleman shows up with 1 meal... I ordered $90+ worth of food!! He informs me that he just picked up the order 10 mins ago, right after I called. I contact the restaurant again and they tell me that there was a mix up with the order (convenient -_-) and there is nothing they could do about it since Grubhub needs to schedule a redelivery. Lies. It was clear that this order was never made. Any restaurant that spends the effort and resources to make that much food would do anything in their power to get compensated for it.

At 8:30, Grubhub calls to say they can issue a refund. The worst part is how embarrassed I was to have hungry guests and not be able to feed them. Of course neither party cared.

At 10 PM, I get a call from a delivery man saying that he is outside. I kindly let him know that the restaurant could keep it (totally not the driver’s fault). My guest were gone and the damage was already done.

It also goes without mention that this will be my first and last order from Caribbean Star Restaurant. Whatever “Star” that they are referring to is lackluster. Companies like this are inadequate and do not deserve to be in...