The Salvation Army Thrift Store New York, NY — Local services in New York

Salvation Army Family Thrift Stores are dirty, cluttered, and somewhat disgusting places - especially if you like your thrift clean, classy, and tidy. While the clothes are sorted with some semblance of order, the collectibles and housewares tend to be scattered around and in pretty decrepit shape. The shoes are abysmal for the most part - so beat up and gross, I would be embarrassed to donate them to charity, much less resell them!

The Chicago-area stores are bursting with so much merchandise, stuff is literally piled up and falling off shelves on the ground. Now that I have been to this paltry store, I truly appreciate the Chicago-area stores. There was barely any merchandise here – where the heck do rich New Yorkers donate their discarded goods – certainly not here!

The pickings here could not even be called slim. In this thrift store desert, however, I found a sleeveless top for a mere 49 cents. I was annoyed to discover it must be a national SA policy to staple price tags right on clothes – once again, this inane practice left a hole in the top, albeit a small one.

The clerk was very rude – he rang up the top at $3.99 when a clear sign stated all sleeveless tops, tank tops, and shorts were 49 cents. Mind you, they had only two pairs of ladies shorts left in the entire store! When I corrected him, he bit my head off and said that this was not a tank top. I pointed to the sign and he reluctantly changed the price. Hey, buddy, I didn’t make this up – the price was stated clearly on several signs. No need to be...

TOXIC. CUSTOMER. SERVICE. Many great finds at fair prices I have found over the 7 years I have been frequenting this location. But the TOXIC behavior comming from the tall, elderly, African American, male cashier with glasses who works the register on most days is why I will not be returning. He ruined my shopping experience at this store awhile back when he started yelling at me, accusing me of shoplifting and demanded I open up my gym bag I had slung over my shoulder. Yes, I was comming to this store from the gym and since there is NO BAG CHECK at this place, customers must carry their bags with them while shopping . No apology was ever given when I opened my bag and proved only my items were in the bag. Another ruined shopping experience yesterday, when I opted out of three items at checkout when he refused to honor the sign upon entering “50% OFF EVERYTHING IN THE STORE TODAY in honor of MLK day ” Then accused me of repeatedly bringing items to checkout and then changing my mind about...

Terrible Customer Service Experience

I’ve been to this store multiple times before and never had an issue, but my recent visit was incredibly disappointing. When I walked in at 6:02 PM with a small snack, I was immediately yelled at by an employee instead of being greeted. He rudely told me, “You can’t eat in the store,” without knowing anything about my medical condition.

What made it worse is that there were no visible signs posted stating such a policy, and when I asked him to show me the sign, he refused and just repeated himself. I’ve visited many stores across the city, including plant stores, and have never encountered such hostility or a policy like this.

To make matters even more frustrating, the tall gentleman with glasses wasn’t even actively working—he seemed more focused on scolding me than assisting customers. I will never return to this store again due to how poorly I was treated by this employee.

If you care about respectful customer service,...