The UPS Store — Local services in New York

Never thought I'd be writing a glowing review of a UPS Store, but have to! I planned to visit family in NYC so ordered some items online and chose the delivery option that promised May 11th delivery, the day I arrived. Instead, they split the delivery and part landed in this UPS store on May 4th! Policy is that they get sent back after 5 working days if not collected. I emailed, not really expecting a response...but they replied really quickly and promised to keep it until I arrived. Second part arrived May 7th. On May 10th I got an email saying the order was being cancelled because it hadn't been collected so wasn't feeling optimistic. Went directly there on the 11th when I arrived and was greeted by a very nice assistant. We checked for my order and success! They seemed to have something. He went off to check and came back 30 seconds later with both packages.

Many many thanks to the employees at this store for going above and beyond. Really great to see people make such an effort to help their customers. It was very much...

Edit: Since COVID, I've been even more pleased and impressed with this location. The staff is still consistently friendly, but they are also notably competent. Things were pretty hectic here during parts of the pandemic as online purchases surged, but every employee I encountered at this store was cheerful and knew how to multitask. If the store got too crowded, employees would politely ask customers to wait outside. I really appreciated that they took the time to enforce rules for the safety and comfort of those who took covid seriously.

Original review: I've been frequenting this UPS location for 2 years and have been quite satisfied with all my experiences. The staff has always been helpful, efficient, and polite. Prices for UPS shipping are a bit higher than USPS, but I have had a hard time trusting USPS since I moved to Brooklyn (they keep losing packages). Finally, I'd like to say thank you to management and staff for closing late on week days and having weekend hours. It's such a...

Yesterday I dropped off a package at UPS for a USPS pickup. In conversation the young man said the packages wouldn’t be picked up until the following day. When I got home I realized I accidentally left something in the box that wasn’t supposed to be in there. I was in a panic all night. I went back to the store in the morning when they opened at 8:30am. When I walked in I was greeted by a wonderful woman named Daisy. I explained to her what happened and she reassured me she would check, I described the box and gave her my ID. she found the box in 2 seconds!!! she really was so kind and helpful and definitely an asset to this store.

Daisy was alone and helping 4 customers. Between a customer printing, another one sending out packages and picking up packages and myself who needed to find a package that was already dropped off, she handled it all with grace and a smile on her face. She has great customer service with everyone and am very grateful she was able to help me. ...