Trifecta Med Spa Downtown — Local services in New York

I was a loyal customer here for around 5 years without issue. Referred many friends (whom I will be taking with me), and was for the most part happy. Until…I recently bought a package as a gift for my husband and realized that the rate for this service was double considering surface-area due to men not getting the lower third of their face treated due to facial hair, yet being charged a full face. It felt discriminatory toward a class already unlikely to seek out a beauty treatment and worse and but of an insult to a customer’s intelligence math wise. I didn’t actually think that was their intent so I thought I would point it out as constructive feedback. I didn’t want a place I frequented to lose business when someone found a better deal elsewhere. To me it was merely an oversight of illogical math. They sent me a post appointment email that asked “How’d we do?” I“Rate us” on Yelp or some such and further down it read if you’re not satisfied “click here”. I selected this. I certainly didn’t want my feedback public (like it is now) because it was just constructive .and not a real complaint. I didn’t want to lower their rating. I voiced my opinion bc they literally asked “let us know how we can improve”. I voiced my opinion with logic, math, and basic understanding of square surface area. I hit send, thinking my feedback would be communicated via a manager to corporate/whoever does pricing and that I’d never think about it again. Instead my phone rang from Trifecta downtown office with an irate manager on the other end who said “Omg.! Why did you do that?! Why would you send that?! Everyone can see it! My whole company. You’re getting me in trouble” I explained that I was sorry and had absolutely no intention in getting anyone in trouble. I never mentioned an actual issue of bad service and I intentionally responded internally so as to not create a bad review. I as in shock that at this point I was forced to argue about my opinion to a REQUESTED FEEDBACK email. This manager then told me that SHE DID NOT REQUEST my feedback and then continued that if I wasn’t happy it was NYC and I could go elsewhere. I was flabbergasted. Wow. Fully mentally unstable customer service. As I said, I was never unhappy until this psychotic moment. Meanwhile I’d just prepaid for multiple services in full on that day. That said, I wasn’t going to give my money to a place who would hire a manager that gives the worst customer service I have ever experienced. She argued. She insulted me, told me the email requesting feedback was not actually requesting feedback. Gaslighting insanity on crack. She then over the top politely responded to the email internally (like Jeckyll and Hyde) knowing the rest of company would see. “Thank you so much for your valuable feedback!” She gushed. “We’ll let the owners know your thoughts.” So here , I hope the owners see my thoughts. I was very happy with this place until I was insulted by your manager. I got a refund for all my services planned for the future, and I am going elsewhere as well as referring the 5 friends I sent to Trifecta to my new place. So sad for the owners of this place who are likely losing other business unnecessarily when the other people who work...

I will edit review in 2 months once I see results

I received Coolsculpting from Trifecta Med Spa 57.

First thing when I walked in the door, the office was quite busy, this to me was a good sign. The woman at the desk was very friendly, checked me in (I was early) and I was actually seen within 5 minutes of waiting.

I had a consultation with Elizabeth. She was wonderful. She answered all of my questions, listened to my concerns, and helped me pick the best treatment option and plan. She did not try to push any procedures on me, and explained to me in her experience what I should do to receive optimum results.

Trifecta was running a groupon but they were also running a in house special which turned out to be better pricing than the groupon!

I had my consultation as well as procedure within the same week (this was super nice!)

On the day of the procedure, I was early (about an hour). I got seen immediately. My procedures lasted for about 4.5 hours (inner and outer thighs). It went great.

Will be going back in a month for a check up.

Overall, the facility was clean, the staff was very friendly, and I will be going back there if I ever need...

Excited to share my recent experience at Trifecta Med Spa! They are offering a new treatment - human placenta facial. It is safe and very effective, because it has tons of useful nutrients and vitamins. I tried it and already see a difference! Cannot wait for more benefits from it. Trifecta has exclusive rights with this Japanese company that has years of experience with human placenta products. Anita, who did the treatment, was very professional and explained everything carefully. I would be recommending this procedure to all of my friends and everyone who wants to see their skin fresh, glowing and look a few years younger. Already looking forward to see the results after my...