Walgreens — Local services in New York

I truly wish that I could give this Walgreen's no stars. This location states that it opens at 8am. This morning 11.01.22, I arrive about 8:20am and the store is still closed. So I see potential customers waiting, So I asked is the store open? They tell me, Yes it suppose to be open and that the young lady inside stated that She's the only one there and she don't have any staff or guards to open the store. Mind she's busy walking around on her phone, pretending to count the money and just doing nothing. She even had the Lay's vendor standing out there for about 30 minutes. She finally come to the door and let the Lay's Vendor in, still stating that we can't come in yet she's waiting on her manager. Seems like this young lady that didn't want to open the door, her name is Lee. Customers outside of the Walgreens waiting with me stated they always have problems with her, and that her attitude is nasty. And they even stated they go through this all the time with the Store not opening ON TIME!!! My thing is years ago I used to work for Duane Reade, doesn't matter if your Cashier is running late and I'm there I had to open the Store and take customers. I understand many things have changed since Covid, But it's how you say things! Have Respect and Apologize instead of coming to the Door with your Funky Attitude. As I was writing this review, The Store Manager called me because I called Corporate as I was waiting for the Store to open. Stating she couldn't open the store because of safety measures. And he's sorry for the Mishap, All that is fair. It's how she handled it, along with customers stating that her attitude is bad and how she handled this situation. First off she should have Apologized.... That she never DID!!!!! Next Stop, Email Corporate. Mind you, in the nice neighborhoods, they don't do this to them. They do it to us, because we allow it and don't take ACTION! I've done this to a Rite Aid Before, contacted corporate, gave my side and that RITE AID is...

My partner picked up a prescription for me from the pharmacy. Their records were incorrect and so I was given a more expensive prescription that I never should have been given and charged for it. It was 5x the price of what I needed. My partner didn't know it was wrong at the time and left with it, and I called the pharmacy when I found out. They won't issue a refund even though it was THEIR error, and the receptionist I spoke with was rude and snarky with me. I had called my doctor just before to confirm this exact prescription, and they gave me a detailed accounting of what they sent, so I KNOW it is the pharmacy's error.

The pharmacy not only refused me a refund without any discussion, they also made no attempt to rectify this. They only told me that I should refuse this prescription going forward. Why?? Why do I have to do that? Even though they told me they've closed it, they said there are four refills left. The doctor said there are NO refills and it was a one-time prescription. It's on the pharmacy to deal with its...

It makes sense why their rating is so low, and it is accurate.

As someone who works in customer service, I understand the saying ”the customer is always right”; isnt a practice easy to apply and not always correct. That being said — When you have one active person at the counter, and you have a line, it doesn’t make sense to close the counter stating “going to lunch.”

While I understand you need your break, I also waited over 30 mins to be helped; your lunch hour arriving because you are understaffed isn’t my issue. Mind you I have an express pass which doesn’t mean anything because that line is never open at this store. One line at all times, no need to use the app for express pickup.

The right customer service thing to do is to have advised those already on the line who would be the last to be seen, AFTER HAVING ATTENDED TO THEM (because we were there WAY BEFORE your lunch) then go on your break. That’s proper customer service and protocol at any respectable establishment. Do better.

I’ve transferred my...