WindowRama — Local services in New York

WORST CUSTOMER SERVICE EVER!!! DO NOT COME HERE IF YOU WANT TO BE DISCRIMINATED AGAINST!!!

I cannot believe the absolutely appalling experience my wife and I had at WindowRama. We came in twice — once the day before and again the next day — because we’re investing in high-quality windows for our large home, and naturally, we wanted to take our time making the right choice. Apparently, that’s a crime at WindowRama.

Peter, the so-called salesman, KICKED US OUT because, according to him, we were “shopping for too long.” Excuse me? We were there for less than an hour the second time! I’ve never been treated with such blatant disrespect and disgusting, derogatory tone. It’s disgraceful.

I genuinely believe his behavior towards us was racist. The way he spoke to us — dismissive, rude, and with an absolutely vile tone — felt like he singled us out for no reason other than who we are. It’s disgusting and appalling.

This is hands-down the WORST customer service I’ve ever experienced. The rudeness, impatience, and complete lack of professionalism are beyond belief. I’ll make sure to tell everyone I know to steer clear of this place. Shame on you, Peter, and shame on WindowRama for allowing this kind...

Unknowledeable staff, ordered wrong size window, rude, makes excuses, no call back or follow through. Makes you measure and research product first by yourself or outrageous charge to come to home to do it properly even on a $1000.00 window. They said too small a job to come out for free.

Friend in window business, but Windowrama is authorized dealer for Marvin Windows so had to order through them. No free delivery, by the way. had to pick up window myself. Installer had to knock out tiles from inner and outer wall for a larger cutout to install larger than expected waterproof window in shower. Now I have to get tiler and painter to reconstruct the surround and interior of shower. I understand I am missing an outer trim of some sort as well. Evidently no product inspection?

In closing it was 20 years ago since I ordered over $60,000.00 or more new construction and replacement Marvin windows for my home from Wondowrama. The Marvin windows are great, but what happened to Windowrama in the...

I am in the midst of a large renovation on my home. My architect, contractor and I chose expensive Anderson windows through Windowrama, as well as two very expensive custom doors. I am sympathetic with what we are all going through in this pandemic and have been extremely patient with timing to receive the materials. However, since the installation, I have experienced nothing but headaches and unresponsiveness. Both of the custom doors were made incorrectly. And Windowrama as taken responsibility for these mistakes. However, their unresponsiveness to my contractors and architects calls, emails, and texts is completely unprofessional. This has been going on for weeks and I am living in my house with the flimsy, temporary locks they sent the doors, a door that won't stay in position on it's hinges, and delays that continue to cost me aggravation and money. Go...