Pleasant Surprise — Local services in Newport

So we are locals it's a beautiful Saturday so we take our kids downtown for dinner and shopping we've been doing this for 30 plus years one of our favorite things to do...until we entered "pleasant surprise". First off most of these shops have great employees friendly but there are a few in Newport who should not be working in retail. People buy from people they like. If you're rude and don't even greet a person you shouldn't be in sales..I get it every one has an off day but not when it's every time you enter the store. Anyway our last stop was anything but pleasant. We have never been so mistreated in our lives by such a person. First off the manager did not even say hello when we entered I greeted him, and as our kids were checking out all the unique gifts that we would have purchased the manager was just staring them down as if we were going to steal, then preceeded to yell at my daughter for leaving her shopping bag on the table by accident and saying "I've been picking up after people all day" I'm sorry but that's what retail is you are working with people. Then he kicked us out of the store. Never ever have I been treated this way in my life...reading all these reviews seems like this truly is a problem and if this isn't rectified then there will be...

We had a horrible experience here and I can’t stop thinking about it. My well behaved 6 year old daughter and I went into the store and she was in love with the unique purses right inside the door, I mean obsessed, and I told her she could get one. They were odd shapes, displayed on shelves and did not have stable bases so they were all knocked over. We started looking at them and as we did we picked up the ones that were fallen over- when she would pick one up, another would fall- they were poorly displayed. I was picking them up behind her. This went on for a while because she couldn’t decide which one she wanted. Without a hello or greeting or even a smile the man working (maybe the owner, I’m not sure) came over and said, “I’m coming over because I hear dropping.” I immediately said, I assure you I’m picking them all up - he looked at me with a smirk and said- “I hope you know these are all 30-40 dollar bags”- I was in complete shock! I can’t even imagine that someone would speak like that and assume the worst without even watching to see what we were doing. I feel like there is a very negative attitude toward children in Newport. It’s been a damper on our trip...

PLEASE READ!!!!

PLEASE, PLEASE DO NOT!! WASTE YOUR MONEY HERE! Most of these reviews are honest to god fake written by the owner to put up a facade, the manager is extremely rude, likes to casually make jokes about people of color stealing merchandise as well as from the cash register (Not to mention it is EXTREMELY outdated) not only that but the day I had gone the manager had thrown keys in the face of a black employee they had, Aswell as personally disrespecting them, simply for asking why he(the manager) had the right to talk down and belittle them, and surprisingly things took a turn when it for some reason "triggered" the manager, enough to motivate him to walk up to the employee get behind them and ask "are you gonna hit me" But also take into account this was LITTERALLY while the employee was ALREADY EXITING THE STORE!!! yet the police were called for what exactly......... ... nothing, simply wanted to...