House of Scrimshaw & Gifts — Local services in Newport

A relative saw something at this store while visiting that they wished they had purchased. I called to inquire about buying the item (and paying shipping to have it sent), but as the person I spoke with was not very helpful I hand wrote and mailed a letter about the possible purchase. I provided both my email and phone number. Two months have passed with no reply. Just a brief email saying, "Sorry, we're not able to help you,' would have been adequate and appreciated. Due to this lack of customer service I'm leaving a...

Horrible place to shop while in Newport RI. Owner was nagging the whole time. It almost seemed like he was disgusted/furious by the fact me and my family was there, it must’ve been our brown skin. Anyways I purchased 2 defective items and they refuse to exchange or give my money back claiming it was final sale. Don’t know if this review matters but hey I had to get it off my chest and let people know...

I came here twice to pick up souvenirs while staying in Newport. This place is pretty large, and they have a great selection of items and at reasonable prices. The older gentleman who waited on me, who I believe was the owner, was kind and helpful. The store overall is clean, well stocked, and organized. I definitely recommend and will most certainly stop in again the next time I am...