J.H. Breakell & Co. — Local services in Newport

Horrible customer service. Heart pendant in a small case with 4 other pendants that’s it and they all have their own plastic price tag in front of the item clearly marked. When I get to the register it’s $10 more ?? When I ask why the employee says “ the tags get switched around “ this is not T J Maxx jewelry counter where it’s packed with jewelry, also I was the ONLY one in the store so not busy ! Her response is I can refund it. I ask why not give me the price on the plastic “ tag” her response “ im not doing that” so she would rather lose a sale and a customer than do the right thing and honor the price that was posted. Any other place would gladly do that especially around the holidays. It’s not even about the money it’s about how I was treated. One would also think the “tag” would be removed right then and there to avoid future problems, but no she just left it. I always shop local but...

Over 65 years ago, my dad handcrafted a sterling love knot ring for my mom as an engagement ring. It was a beautiful ring and my mom treasured it. After my mom passed away, the ring was passed on to one of her 6 daughters. I recently went into Breakell's and inquired if they would be able/willing to replicate the ring. Kristy was working and she was thoughtful, accommodating and responsive, without being overbearing. After some discussion with the owner, the ring was dropped off and the jewelers were able to make a mold from the ring. We ordered 9 rings and they all came out beautifully and perfectly sized. (Our daughters were also thrilled to have Gram’s ring!) We could not have been happier. From the first day when I talked to Kristy in the shop, to talking to the owner and staff, to the day I picked up the finished rings, I was confident I was in capable and caring hands. I was not...

Quite some time ago, I purchased a seagull ring from Breakell. Unfortunately a few years ago I lost it. I have been looking in their catalog but learned it was discontinued. We happen to be in Newport and stopped in to their store. I explained my story to them and was told that if they could find the mold, they would make a new seagull ring for me. Dave took all my information and when I contacted him again, he told me they did find the seagull mold and would make a new ring for me. A few days later, I received the ring in the mail and it's absolutely beautiful. I also purchased from them seagull earrings and a seagull bracelet. Everything they make there is absolutely perfect. They've earned a customer for life. If I could give more than five stars, I...