Verizon — Local services in Newport

I went to a Verizon store in Middletown and got screamed at by the young guy that approached me because I asked what kind of deals do you have. His reply was I don’t know depends what’s in your account. I asked about a promotion I saw online an his reply was depends what’s in your account. I said just tell me what’s available and stop playing games. He screamed at me and I told him I am going to another Verizon store. I entered the Verizon store one young man working. He had a customer that had bought a phone. Then there was an older woman asking all kinds of questions and had no intention of making a purchase she was even asking him how many pages are in the owners manual. I have to say this kid was amazing his name is Dylan and he knows his stuff. The kid sold me two phones and while that’s was being taken care of he sold two more phones to the two women that came in behind me. He set up an Apple Watch and had two guys come in and pay their bills. There were three people still there when I left but I am positive he took care of them....

Do not use this store. Was mislead in preordering iPhone that there are no strings attached, and that I can change my mind at anytime before the phone arrives. Was told “if you don’t show up, we just throw it into inventory” and I’d get a call when it arrived.

Changed my mind the next day, was told by the same store that my account is “locked” after my order is placed and he “thinks” it can only be cancelled by Verizon corporate. Call Verizon corporate and learn this is not true and I have a service contract showing on my account. I was NEVER told this was being created, given a copy. The contract said I actually would be charged activation and service charges if not cancelled within a 72 hour window. Had additional protection plan added I obviously never agreed to because I didn’t know this was being created. I spent NINETY MINUTES with Verizon trying to fix it.

Dishonest and...

This is a really bad business. The people.who work there are rude and sarcastic. They joke with each other while they try to sell you the most expensive plans and items. They tried to convince me that my current phone was the "kind that explodes" which it was not.

They talked my 85 year old mother into buying a very expensive accessory that could not even be used with her type of phone. She went there by herself and they took advantage of her lack of knowledge. When I called to complain they were rude, and told me to take my anger somewhere else. So I went there personally...

On a other occasion I saw two of the employees try to interrupt a third -- new and well-intentioned employee -- who had found a better deal for a customer that would suite her needs and was less expensive. I heard them tell the nice employee "don't do that."

This store is crooked and...