AT&T Store — Local services in Newtown Township

WARNING: This AT&T Store Will Mislead You!

If you’re thinking about doing business at this AT&T store, I strongly urge you to reconsider. My experience has been an absolute nightmare, and I want to warn others before they get caught in the same situation.

I traded in my iPhone 13 Mini (in flawless condition) as part of AT&T’s offer to receive a $1,000 credit toward a new iPhone 16 Pro. The process should have been straightforward, but instead, this store misrepresented what would happen and failed to follow through.

Luke, an employee at this location, incorrectly listed my phone as an iPhone 12, which severely reduced my trade-in value. When I pointed this out, both Luke and his supervisor, Lexi, reassured me multiple times that the issue would be corrected after three billing cycles. They made it seem like it was just a minor clerical error. That was completely false.

SEVEN MONTHS LATER, nothing has been fixed. I have left multiple messages, made repeated calls, and tried everything to get this resolved. No one at this store takes accountability. When I finally spoke with Samantha, who identified herself as a manager, she was dismissive and unwilling to take any action to correct their mistake.

This store misleads customers and refuses to take responsibility for its actions. If you trade in your phone here, be prepared to lose the value of your trade-in due to their “errors” and lack of follow-through.

Avoid this location at all costs. Take your business to a store that actually honors what it tells customers instead of leading them on and then refusing to make...

We were unknowingly sold 2 phones with less memory than our current phones. We went into the store without doing our research first and trusted the employee. They looked up our phone in the system and said the current promotion with the lowest memory phone would be the best option. Over an hour later, the data wouldn't transfer over after multiple attempts and then it was discovered our old phones had more memory. They pretty much sent us home with it knowing we were unhappy saying use to iCloud instead. I didn't ask for the cheapest promotion but that is what was suggested to us based on our current phones and we left unhappy being told we have 14 days to return them if they...

This store is a great ATT store. Individualized service, and they still care about customers as individuals. Ramon helped me with an issue today that initially could not be resolved to my satisfaction. After I left, he continued to research the issue to find an alternate solution, and gave me a call to let me know he was successful. I returned quickly and the issue was 100% resolved. Very happy customer. I've used this store for years, and have had experience with other stores as I've helped family members and friends. Don't use a mall store. If you are in the broader Newtown area, select this store for...