Flourish Cafe — Restaurant in Newtown Township

I called the cafe, spoke with the owner regarding the experience my family had on Mother’s Day. Gave the restaurant the opportunity to speak with me about the concerns and terrible experience. Owner was very nice but has not followed through with their promise of an emailed gift certificate. They seemed to be more focused on paying for fake reviews than actually fixing their issues.

Will never return, even if they finally send this gift certificate.

Staff is rude. OWNER DOES NOT CARE. Staff rolled their eyes at me for asking a question in English about ice. Staff continuously messed up orders and never brought food or drinks to our table. Another table ordered pizza and had it delivered prior to the food they ordered from the restaurant even arriving. Manager was dressed like an absolute bum in a man bun, sweat suit and messy hair. Manager berated staff in front of customer tables which was embarrassing. Waiters grouped by the bar just standing around doing absolutely nothing while tables waited hours for their food.

Don’t even try to comment and fix this and play face. Yall are an awfully run establishment who pays for fake positive reviews.

Pizza photo for evidence that this place sucks so bad people order elsewhere.

EDIT 6/2/25 5:50pm

Since the restaurant wanted to reply and call this a racist post- let’s call LENA THE OWNER out for being a liar. I explained the situation over the phone to her and she was much nicer on the phone than behind the computer screen.

Here’s the text message asking for the gift certificate to be emailed and the acknowledgment of the owner.

So don’t try to plays ma’am.

Also when we spoke on the phone you also agreed how I was treated was not okay and regarding behaviors of your manager also stated how he acted was not okay but now since I followed up you are not allowing someone to bad talk your employees?

MAAM- please. You even said that was not okay.

You’re just making your business and frankly yourself look bad.

Have a day you and your...

Honestly, I don’t even know where to start. Let me just say — I really enjoyed the food; it was genuinely delicious and filling. Our waiter, Alex, was incredibly attentive to our table. He always came over to inform us about when each dish would be served. Even though it was only his third day on the job, he made a real effort to make us feel comfortable, no matter what. He’s a very good server, and I truly believe that in time, he could even become the head waiter at the restaurant.

However, the overall management system and communication between the waiters, front desk, and kitchen definitely need improvement — and I’m putting it lightly. We had a table for 10 people, and before our arrival, I was told to pre-order the cold appetizers so they would be ready on the table when we arrived. I did that, but when we got there, the table was completely empty. Our waiter didn’t even know that anything was supposed to be on the table beforehand. Only after I reminded him did they bring out the food — but even then, we had to wait a very long time for those dishes. This is where I say the communication is really, really poor.

Another example — a few days before our visit, I called the manager to ask about a large croissant. I was told over the phone that they no longer make it, but the manager promised to speak with the kitchen and get back to me by the end of the day. I never received an answer until I followed up myself. Only then was I told that they would try to make it, but couldn’t promise anything.

What I’m getting at is that, as a customer, I had to be the one reaching out and following up to find out if my request would be fulfilled or not — and in my opinion, that shouldn’t be the case.

The service from our waiter was great, but the food took a very, very long time to arrive. I don’t know what the issue is — maybe the kitchen is understaffed, or perhaps the workflow and coordination in the kitchen haven’t been fully...

Shame. Went there a few weeks ago. Fantastic. Had family come In. So I thought, must return. All I wanted was their home-fries. Which were amazing. Waitress took the order. Said they were extra. I said no problem. Then they never came. Asked for them again. She informed me again of them not being included. I said no problem again, I’ll pay extra. I just wanted them. She eventually, when we were all done, brought French fries. I was like, what is this??? I wanted the breakfast potatoes. She said, well, they’re potato’s. I said no. It’s not what I wanted. She said, well, I’ll leave them no charge. Then the bill came, they charged me for them. I said it’s not what I wanted, she said, I’m new, but they are potatoes. Lastly, the $15 French toast had all of two pieces. So skimpy. I loved the place the first time. Now I won’t return.

Responding to the owners response. I did complain while at the restaurant. Spoke to a few people working there. The idea and concept of this restaurant is great. However, the delivery is a fail. The cost is too expensive for what is received as well. The French toast was two pieces. My nephew got a chicken wrap. We were all highly confused why it smelled like a fireplace. He did say the taste was fine. I love a great breakfast place. I am one to indulge, not caring about how much something is. But the value for what you receive just doesn’t match up. I won’t dump more money as a gamble to see if the third time meets the first time experience. I wish success for this restaurant and hopefully the kinks are worked out. As for the waitress. Yes, she was new. But I also went to complain and she had about 3 other wait staff with her, and no one else jumped in to offset her lack of experience. She did follow up wanting to give me a dessert for free, but still felt I should be charged for the French fries that I did not want. Eventually another person working there came over and took the fries...