Diana's Bridal — Local services in Niles Township

I cannot say enough wonderful things about Diana's Bridal!

My positive experience started even before I stepped foot into the shop. I sent a DM to the @dianasbridal Instagram page asking if they had a specific style I wanted to see in store from one of their designers. Although it was not available in store, the person who responded was kind enough to ask me what my overall style is, and they were able to confirm that they had gowns similar to what I described--super helpful! Not long after that, I booked a bridal appointment.

My mom, cousin, and sister accompanied me to my appointment--it was all our first time stepping into any bridal shop, and it was my first time even trying on a dress! First, Danielle sat down with us and got to know a little bit more about me, my fiance, and where we were going to have our wedding. I explained that we were going to get married at City Hall, and I wanted to have the bridal experience despite going this simpler route; I wanted to wear a gown for our intimate wedding reception the day after getting married. Although I was nervous that there wasn't a dress out there for me in this situation, Danielle reassured me that they serve brides in all their journeys, big or small--I appreciated this a ton. Danielle already knew I was looking for a more "clean girl"/silky gown, and she pulled a number of them for me to try, including the ones I screenshotted from the Diana's Bridal Pinterest for inspiration... this was SO helpful by the way! Side note: I highly recommend checking out their Pinterest to see what styles/designers they have before your appointment. After trying on a handful of gowns, I was able to say "YES!" to my stunning Stella York dress... at my very first appointment. Danielle made the entire process so stress-free, exciting, and memorable for not only myself, but also my family.

On top of all of this, Diana's Bridal is so communicative throughout this entire process. They are available for me to email or text whenever I have a question regarding my dress, alterations, or appointments. They also email/text you appointment reminders. I am happy to know that I am taken care of by an ACTUAL person when I text their number with questions. I recently met the tailor I will be working with for my alterations, Angelica, and she really knows her stuff! With her skills and expertise, she provided me with recommendations on the perfect bustle for my gown style.

If you are based in Skokie like me or live in the Chicagoland area, this is your sign to book a bridal appointment at Diana's Bridal! 😊 I will forever recommend Diana's Bridal to my future engaged friends and family. I'm a happy Diana's Bridal...

I had such a great sales experience when trying on dresses and finally found a great fit. My sales person even brought out this old polish seamstress who reminded me of my great aunt who was explaining all the ways she could help modify the areas I was uncomfortable with. I felt like a bride.

Updates based on store response: When I came for alterations it was a full 180. I was scheduled with the head tailor as the person I worked with during my purchase no longer worked there. I was informed I would be seeing the head tailor instead and this was confirmed over text. I showed up and had a younger tailor instead, NOT the head tailor. No one thought to ask me if I was okay with a different person who had no idea what alterations I was needing which were going to be custom. I was very overwhelmed as I had stepped on a sewing pin and there was glitter everywhere that was getting on my feet and my brand new dress. When I was visibly upset and tearing up, the head seamstress just asked if I wanted to reschedule. No trying to help fix things or make me feel better. She was the most rude person I have ever met. The alterations team should work more with the sales team, I felt like such an inconvenience to her and felt like I had to be the one providing suggestions and asking asking "what if we did this, would that work?" I had zero confidence in her. Luckily she had a few coworkers that would come and help and they made me feel like my dress was important and even if they didn't know exactly how to fix it, it was going to get done. She literally walked out on my appointment with no apology or anything when she wasn't communicating clearly, and her coworker was able to better clarify things for me. It was such a bad experience I cried every single time. Luckily the dress all worked out, not exactly as it was supposed to but it was not worth the stress. Go somewhere else for alterations. I do not appreciate the fake apology and lack of accountability for...

Where to begin? When I purchased the dress I was there for about 2 hours and when I paid for the dress it was slightly past closing and the 2 girls rushed me out of there with attitude and I never got my picture on the chair in the front for their instagram account that they told when you buy a dress you get your picture taken. Apparently that's not the case if you spend thousands on your dress a you get rung up a few minutes after they were closed. Next I had buyers remorse for my dress at first and I was discussing the possibility of buying a new one from them, they were anything but kind and understanding. They stared at me blankly with her clipboard and the salesperson solution was to get the seamstress to convince me what I bought will work with alterations. Next every appointment is met with at least 2 automated emails reminding you in CAPITAL LETTERS that if you miss your appointment you will be charged. Terrible way to communicate to your customers. Lastly, I had at least 3 rounds of alterations and I only ONCE wanted to switch the lace around (not yet sewn in) and the seamstress was rude and seemed irritated I wanted to move it around. We were still just discussing and moving pieces around and she didn’t like that I had another idea for MY wedding dress that I paid $4,000 for. Overall, the whole staff was not friendly, didn’t talk much when you came in for fittings or alterations, not accommodating when trying to discuss the possibility of a new dress and the relentless automated emails before your appointments put me over the top. If I could redo it I’d never have bought my dress at Diana’s Bridal. To the new Brides: If you want to feel kindness and excitement for your beautiful dress and if your dress needs altering, I highly recommend to go elsewhere....