Walmart — Local services in Niles Township

Extremely poor customer service! I ordered my 4 year old son a Tonka Truck on the Walmart app on December 20 and was notified at payment that it would be ready Monday December 24 Christmas Eve. I never received an update on the order throughout the day and admit it was my fault for not refreshing my email sooner because I actually did have an email notification at 9am saying it was ready with a reminder of Holiday Hours. Mind you my email said they closed at 5pm but the doors said 6pm. Regardless, it was my fault for not getting there ahead of time; I was taking care of other last minute emergencies and was a couple minutes past closing. My issue with this visit is how I was treated along with how I saw other customers being treated. When I got to Walmart at 6:03pm I saw several employees standing outside and security guarding the doors telling people the store was closed. I was disappointed because I had checked in on the app and received no notification on there that they were closed now and would expect that to be an important feature on their app. I wondered if a paid pick up was an exception and requested a store manager. I waited at least 15 minutes before I got one with no updates on whether my request was still being filled or not- just sort of left hanging and ignored. Finally, Nancy comes stomping up to the doors and whips the sliding doors open and looks at the lady next to me and asks, “can I help you?” The lady asks if she can just run in for diapers. Instead of an appropriate response along the lines of something like “I’m sorry ma’am, we closed at 6pm today, but we will reopen again Wednesday at 6am I apologize for the inconvenience and HAPPY HOLIDAYS!”. Oh no, Walmart doesn’t train their employees to have such skills. instead she gets “no we can’t” then looks to me and asks the same and I explain I have a paid pick up can I get that? I get the same rude insincere , unapologetic response “no we can’t”. Oh, so you’re just gonna be rude about it then I’m gonna question why not since you’re not offering an explanation. I ask why she says cuz they’re closed well then can you make an exception and just reopen a computer? No we’re closed. Yeah I get that you’re closed but is it because you won’t or your store policy doesn’t allow you to? I banter back and forth with her and she continues to give vague responses making me wonder whether she simply can’t or doesn’t want to considering her poor attitude. Here’s the best part of Walmart employees’ personal skills- this Nancy lady then has the nerve to blame ME for the issue by telling me, “you had the option to ship it to your home address”. Excuse me?? Really? In my line of business, that would lose me a client immediately, and after this experience I really don’t think I’ll be coming back here. In the end, I get the doors slid closed and her back turned to me as she walks away. Still no apology or even a goodbye let alone season greeting. Enraged, I immediately call Walmart corporate who I explain this experience to and am, for ONCE, apologized to by a Walmart (corporate?) employee and offered a $15 promo code. Well I couldn’t get that either because I no longer have access to my college email that I set my Walmart account up with and they can’t send it to a new address. Next best, I’m offered 10% off or the equivalent of $2. I decided to simply cancel the entire order and jumped on my AMAZON app and ordered the same exact truck for $1 cheaper and free 2 day shipping to my HOME. So I am getting the same truck, for a little less, saving $6 to have it shipped to MY address instead of having to deal with unapologetic Walmart employees picking it up in store, AND I’m still getting it Wednesday since I was unable to pick it up on time today. Again, I admit it was my fault that I didn’t pick up in time, but due to the treatment I receive from these employees led me to cancel my order together and give my business to a company that actually treats me like I’m a...

I bought 4 tires from the auto shop, but turned out they were not the right ones, so I took them back for a swap, order new ones and schedule an appointment to mount the new tires. So the associate/manager (A**) at the auto shop counter took back the original tires but instead of a refund, he charged me the 4 tires once more, and marked them as returned!! I found out later the same day: the receipt was for a new charge with the same serial numbers of the tires. I called customer service of my card to inquiry and they confirmed it. I tried to call the store on the number they had on the receipt to avoid another 20-30min drive to no luck, so I drove back anyway, and I had to go back multiple times to get the whole situation resolved. So now, I got charged twice for the same tires that I no longer have!! This horrifying experience originated and came from one person who made a mistake -and that is understandable, BUT instead of stepping forward to fix it or at least asking for help from someone who knows how to do it, he referred me to the service desk on the other side of the store -and then he went home, letting me to deal with this nightmare. The associates at the service desk then said that it should have been handled at the auto-shop, and this wasn't something they usually handle. It got even worse when they try to issue the refund. This was no usual situation -cannot refund something marked returned already. So I was suggested to go back the next day as the whole thing was odd, and the guy had left already, and they didn't want just to try issue a $500+ refund without investigating the issue. To be fair, both managers (especially Ch) at the service desk that I spoke with were very patient, understanding and willing to help, and did actually help me solve the issue at the end and issued refund for both charges. The mechanics also did a great work on the day of the installation -the appointment was a week later, and they were very courteous and helpful and they were the main reason I choose to go to this Walmart store for service in the first place -despite the distance, but now, I doubt I'd want to deal with...

Shoppers beware. My more recent visits to this store have been less than pleasent. Mostly minor things like garbage from previous customers left in the carts, to not being able to find an employee when I need help. Now I have worked in retail before and I know those things can sometimes be unavoidable. Of course dont get me started on the state of the Walmart bathrooms becuse they are distusting every time I have the unforunate luck of having to go in them. But my most recent trip was the worse. I had gotten there fairly early on a Saturday morning hoping to get an oil change done on my car while I did some shopping. That way I could get both done and get home before the heat of the day got too bad. After standing in line at the automotive desk for over a half an hour where there seemed to be only one very slow employee working I was told that my wait time would be over 4 hours. If I am gonna have to wait that long its going to be at an auto shop where I can drop my car off and do something else like go to work while they take care of my car. I felt sorry for the guy in front of me that got told becuse he was late for his appitment (most likely he was late becuase he was standing in that extremly long and slow moving line) they couldnt honor his appiontment and he would have the same wait time. Why he stuck around to have the work done is beyond me. So I give up on the oil change and go around to the front doors to just do my shopping. But had to leave with only half of my items. What I was unable to get was because it was it was either out of stock, they didnt carry it even though the website said they did, or food items were out of date. Now by out of date I dont mean like a day or two, I am talking by weeks out of date. There was one item that I wanted on my June 21 2025 shopping trip that had a sell by date of June 2 2025. Good thing I check all expiration dates before...