Leana's Books & More — Local services in Niles

I'm so glad I stopped in today! Shopping on the Friday evening before Christmas is hectic, all the stores are so busy, but I had such a pleasant experience here. The lovely worker in the Santa dress was so refreshing, friendly, and helpful! I was looking for a specific book for a gift and she took the time to take me right to it. She was the only one working and it was busy but she gave everyone the same nice customer service. She also rang me up and helped my son with a separate transaction with friendly chatting throughout. She really lifted my spirits after some stressful shopping. I had to leave a review!The store is very bright and clean too. I'll definitely have to come back in to shop for myself! I didn't even realize there was a new bookstore...

I have been in this bookstore on a few occasions in the past month or 2 now, always past 5 pm and often when the short girl with brown hair and glasses is working. On 2 occasions I have seen her with her boyfriend, BEHIND THE COUNTER each time. It is one thing to have your friend/partner visit you at work, but to have them be behind the counter, all giggly and flirty is completely inappropriate for work. Not to mention that it made the environment extremely uncomfortable, and I left before even considering purchase. It's a shame that small store owners potentially lose business due to unprofessional...

Love how many books and second hand books there are to choose from. I'm upset with the customer service we received today. My one year old had a book and I took it off of him to pay for it and he started screeching (he was overly tired) instead of just scanning the book and handing back to me the cashier stop ringing me out and stuck her fingers in her ears. She then proceeded to talk about how loud he was. I know his screaming can be alot but she made an already flustered momma...