Parts Depot — Local services in Normal

Greatly disappointed. Called to see if specific part was in stock to support local business vs online suppliers. Owner said the part was in, upon pick-up I expressed concern over the part number not matching. I was assured it was correct and they had checked with the biggest HVAC service company in town (w/ inference of who was I to question them?). However, I was correct, it was the wrong part. I had paid nearly double the online price to begin with but the repair was needed and I value brick & motar & esp local businesses. I was able to return it the wrong part LESS a 15% restocking fee! This fee is so offensive as they did not give me the part # I requested (as they didn't have it in stock), but instead gave me the one they had in stock & assured me it was correct. They were made whole with the return and can make full profit in the future on this part, but I was burdened w/wasted time & expense from the wrong part and charged a fee for the hassle. The 15% restocking fee is not disclosed until AFTER you've paid (it is only listed on the bottom of the receipt). If you are competing with online suppliers you may want to do better by your local customers wanting to support you! I ended up ordering online w/ great customer service & rcvd the correct part for 50% less. Very...

HORRIBLE SERVICE. ordered by phone and was promised part within 2-3 days. 2 weeks later and after 3 calls to them and them feeding me crap--'its on its way, it will be here tomorrow' still no part. when part finally came, it was defective. They had no service technician to confirm that it was defective,so I went through a different company who confirmed it was defective. When trying to return it, parts depot discredited the company I went through saying the part looked fine as well as accused me of breaking the part myself 'because that's the only way these things break'. I will never be using them again after the LIES, UNTRAINED EMPLOYEES, lack of communication, and utter RUDENESS on part of their employees. Not to mention, my oven is still broken.

I would recommend Dick Van Dyke. They provide...

I am a DIYer and because of COVID concerns needed to repair my washing machine on my own. I called Parts Depot and described the “noises” my washer was making. Parts Depot politely listened and made some suggestions, they even Googled the problem and found more suggestions, all the time saying that they are parts people not repair technicians. The thing is, they listened, they had empathy for one little DIYer and made all the difference in my resolving my problem. So, if you need parts and someone to go the distance with you, go to...