I purchased a bag where the preprinted, attached tag said $249 (then take all the discounts) but rang up at $279. I went over and got another of the same bag and the tag again said $249 but it rang up as $279. All bags of the same style had a printed tag of $249. The store manager was polite but would not adjust the price. I called the corporate customer service and the rep said the store manager would have to handle it, I explained she wouldn't adjust the price and the customer service rep told me the price tag didn't matter but the system price was what it "really" was, even though the rep never took my item name or number. I explained it is illegal to advertise per the printed tag one price and then charge me more upon check-out, there is a little something called truth in advertising. I am so frustrated with the experience and the whole brand is tarnished in my mind. If you shop at any Kate Spade stores, please pay attention to the tags and receipt upon check-out and...
Ā Ā Ā Read moreFrustrating visit! Normally I really enjoy shopping here, as the workers are nice and the discounts are great. Today I was driving back to Seattle from out East and wanted to make a quick stop just for Kate Spade to see what they had. Checked online to make sure they were open, but got to the store at 2:20 and there was a paper sign saying it was closed from 2-3 for lunch and cleaning. I understand the need for both of those, but it was still disappointing to read when I walked up...
Ā Ā Ā Read moreI got at the store at 1:30pm thinking the doors would be unlocked, I go to the door and try to open them but they are both locked. I got to a couple other stores because I see that their sign says we will be with you shortly, then as I come back at around 1:45pm then thereās a sign they will be closed at 2 pm for sanitation but the doors are still locked so the store doesnāt want customers 30 min before lunch...
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