O'Reilly Auto Parts — Local services in North Bend

O’Reilly auto parts is my go to wherever I am to pick up parts for my older truck. This is not a negative review of the store itself, rather customer relations at the north Bend store in North Bend, Washington. There were two people working the store and they were both helping people finding specific parts. I understand this is time consuming and I have done it myself. There were four people in line by the time one of the cashiers/assistance became available. We had all been waiting in line about five minutes at this point. When one cashier became available, the phone rang. At this time, the second cashier finished with the person they were with and answered the phone and didn’t put them on hold, he proceeded to help this gentleman on the phone to look up parts on the computer as if the person on the phone has been standing in line for over five minutes like the rest of us.

I have absolutely no problem with O’Reilly auto parts, but that was the absolute worst Customer Service I have ever encountered. You never put people on the phone ahead of people in your store with product in hand waiting in line for over 5 minutes. I hope O’Reilly auto parts does some customer service training on skills in keeping valued customers.

People always...

We ordered parts to fix our vehicle. Parts ordered from warehouse didn't match what the outside of the box said they were in one case and they were missing half the parts in two other boxes. The staff didn't bother making sure the orders made to correct their errors made the cut off times for warehouse delivery. Instead of acting remorseful staff had attitude because he didn't feel it was his mistake. He failed to take any responsibility on his end to follow through and make sure things arrived when quoted and were correct. If he had just called to verify the second box ordered wasn't the same misplaced part he could have also verified that it had made it on the truck. I could have picked it up from their warehouse before closing. Had we known it wasn't on the truck. The staff member actually said "why are you even ordering parts from North Bend O'Reilly's, it is the worst O'Reilly's to order stuff from." I would have to agree since we have not had the same experience using this chain in other locations. Every time we go into this location one staff member is at the counter with a line while multiple staff members mill around in back smoking in the truck service bay door opening.

Looks like we will start using NAPA after this...

Broke down in Snoqualmie last weekend with my children on a day adventure. Stayed at a hotel Saturday night and called O’Reilly first thing on Sunday morning to get an alternator. Spoke to Doug who said they would have one delivered to their location from another store by 5PM. The store location was 7.1 walking distance so we set out on foot. (I had no car and was on a budget. Plus it was a nice day for a walk.) We reached a dead-end as the walking route became the freeway and was unsafe for us to continue on foot. I called and Uber to get us the last two miles. We arrived at 4 PM to a note on the door: Closed today at 4PM. Sorry for the inconvenience. UHMMM NO. I immediately called and at the same time saw a woman employee inside. I started knocking on the door and she irritatedly pointed to the sign. I said no, no, no! We reserved a part earlier with Doug who said that we could pick it up at 5. We just hiked here for Snoqualmie to get it. She unhappily let us in to get the alternator. I understand that unforeseen circumstances happen but they could have at least called me to let me know. Doug confirmed my name and number in the system that morning, so I know they had it. Customer satisfaction guaranteed??...