Johns Hopkins Health Care & Surgery Center — Local services in North Bethesda

This clinic and everything else associated with JHU Hospital and clinic throughout Baltimore and Washington area has one of the WORST customer service.

These folks are offering service level which lacks consideration, compassion and a slightest modicum of customer/patient service.

I made the mistake of reaching out to their audiology group and have been most frustrated. I am SURE it is the same scenario with all other groups within the so called JHU clinic in Baltimore/Washington/Rockville region.

When you call their appointment line or so called patient portal line, you go through an array of computer generated options and have to wait at least half-hour or longer to speak to someone for a basic follow-up appointment.

It is my opinion that JHU Clinics have nothing to do with Hopkins University, by far one of the best centers of learning. The Clinics are run by a bunch of business-commercial minded managers who are only interested in the bottom line and NOT PATIENT CARE.

Hopkins University (where my kids attended classes) should dissociate itself with this charade of so called health care which is...

Went for MRI there. Got very positive experience. Very quick and efficient visit, minimum time wasted on unnecessary conversations and filling useless forms. The staff was polite and friendly. The results were available next day and sent to my email inbox. The opportunity to do all paper work in advance online was quite helpful and highly recommended. The online forms were user friendly and saved me a lot of time. The only warning: if you are coming there for the 1st time, plan to arrive in advance -- the situation with the parking is difficult, and the availability of parking garage is not obvious (it is a semi-hidden feature). Moreover, the entire block of similar buildings is populated with numerous health providers and these buildings have a convoluted addressing system. It might be not easy to find your way around if you a new comer and distracted by your own...

I had my hand surgery today 11/28 with Dr Nanos - My surgical team was absolutely amazing. My Surgeon, Surgical Resident, OR Nurse & Anesthesiologist were chefs kiss. So extremely professional and great people, they were so great that i spent an entire hour post surgery while still loopy from my meds raving about how great everyone was and how i wanted to buy everyone donuts LOL. My post op nurse KEVIN was the icing on the cake, i couldn’t stop laughing with him. He’s such a great nurse and explained everything. His bedside manner is insanely great. Genie (i think i spelled it right) is the cutest soft spoken compassionate nurse ever! Overall this is hands down THE best surgical center in america. I’m so upset i didn't find out about JHU until 4 months ago. 10/10...