T-Mobile — Local services in North Huntingdon Township

TL;DR - If you’re thinking about moving to T-Mobile, consider visiting the T-Mobile store in Irwin, PA. Kaitlin is awesome, as is the whole team there! They will work out the best options they can for you and they will make sure that you walk away with the best deal and truly satisfied with your new T-Mobile service! I can’t recommend them enough!!!

Until recently, I had been an AT&T customer for my personal cellular services account since the release of the iPhone 4. Through work this past year, I had the opportunity to test T-Mobile’s service with both Apple and Android-based devices. I found that T-Mobile was regularly outperforming the other services. Seeing this, and armed with a corporate discount, I decided to make the move to T-Mobile.

In my family, I have seven smartphones and one smartwatch on my personal cellular plan. I was not necessarily looking forward to the time it would take to work through the process of moving all of those lines, but I had some time off near the end of December and decided to go for it. I had been given a local store contact to work with through our T-Mobile corporate account manager, so I made an appointment with Kaitlin and headed into the T-Mobile store in Irwin, PA.

Kaitlin was ready for me when I arrived, although she might not have been quite prepared for the patience she would need to deal with me and my complex port-in needs, haha. Regardless, she was incredible! She spent almost two hours with me, first walking through a variety of options as we searched for the best “bang for my buck” plan, and then kicking off phase 1 of that plan.

Kaitlin turned over every rock to get port-in promotions for five of my lines, as well as for my smartwatch, trade-in promotions for two of my lines with full payoff and new devices, and new devices for two of my port-in lines with a significant monthly credit. At the end of the process, I would get 3 months of my bill covered with credits, my highest balance AT&T devices paid off, 4 new phones for about $35/mo total, and a lower bill overall than what I had with AT&T! Kaitlin showed a tremendous commitment to customer satisfaction, even when it involved sometimes-lengthy discussions with the T-Mobile corporate center to complete a transaction.

Kaitlin and her team created the new billing account, established temporary lines for all of my port-ins, suspended the lines that couldn’t yet be activated, transferred my main line, began setting up all of the promotions, documented everything for me, and provided me with next steps to continue the transition from AT&T. Because I had multiple lines still with device balances, I had to pay off those balances and complete the unlock requests for those devices. This took a few days, after which I had to leave for business travel, but Kaitlin assured me that she would continue to work with my family members while I was gone.

Over the next two weeks, my family made two visits to the T-Mobile store, and Kaitlin’s team worked through all of the other details, ordered, received, and setup the new devices, completed the port-ins, and got everyone up and running on the new service. She even made sure that my son had his device ready before he went back to college after winter break. After that, she continued to follow up to make sure I received all of my promotions.

I would not have been able to complete this very successful move to T-Mobile without Kaitlin’s efforts to make it all happen. She truly is excellent at her job and I would recommend her and the Irwin store to anyone who asks! They checked every box on my list of things I wanted to accomplish by moving to T-Mobile. Five...

I had a Galaxy S23 Ultra that I was having issues with: randomly, my phone would lose service in places I always had service. I went up there and they said it was an issue with my sim card. No questions asked, they swapped cards. However, a day or 2 later, I still had the same issue. Sadly, my S23 was pretty much dying

Close to closing time, I dealt with Bryce. Bryce understood my dilemma (as I need my phone for qork) and was thorough in not only handling the issue with my phone, but making sure I got the best deal possible. Bryce wasn't pushy or unpleasant despite it being close to closing time.

I got a new phone, a new watch, and a new tablet, and because I've been a customer for 17 yrs (albeit, a bunch with Sprint), he and the manager (Kaitlyn) did everything in their power to make it right and had minimal impact on my wallet....

5 stars. Me and my fiance switched back over to T-Mobile from Verizon and the woman who helped us (I believe the manager) was super sweet, took the time to answer all our questions, and let me transfer my photos off my old device. We recently had a terrible experience with Verizon and felt that they were not transparent with us about our monthly bill amount and every time we went in their store felt like we were brushed off. The employees at this T-Mobile location made us a feel the complete opposite of that. It has been a few months since we switched to T-Mobile and I am so glad we did. T-Mobile is the superior cellular network and recommend...