OfficeMax — Local services in North Miami

I went to this Office Max because it is across the street from my job and I needed to print a poster on a foam board and some games on card stock for my bridal shower.

I initially went last week and the lady at the computer in the printing department, Beverly (who I Learned today was a manager) advised me to grab a piece of paper that was on the counter and do it online and just put pick up in store. I wanted a bit of the experience to be able to explain what it was I wanted but you can totally tell that it is more of a bother than anything else. Which is insane to me, if you work with clients all day and having them ask you questions annoys you then maybe customer service is not for you. I have been in customer service for 15 years and the customer experience is HUGE to me.

Now today, I placed the order at 11am and I got an email that it was ready at 2pm. When I arrive I go back to the desk where I initially went the week before and Beverly sends someone to see what I needed. I explained to that person that I needed to pick up an item and she points me towards the door where the pick up location is. I went and quickly realized my order was not there. When she sees I am not seeing it, she calls me over and I see my order on the desk to the side. I see the order is incorrect right away because the poster is smaller than I ordered. Beverly is called over and in front of me they are having a conversation about what happened with my order not even looking at me or explaining to me why the order was wrong or why I received an email that it was ready when it was not. I just stand there and wait because I see Beverly grabs the poster and takes it to the back so I assumed she was going to work on it so I decided to wait.

About 10-15 minutes later she comes back with my poster, sticks it in a bag and puts it on the counter. NO interaction with me whatsoever. Not a "thank you". Not a "thank you for waiting". Not a "I am sorry for the delay" absolutely NOTHING. Mind you, she is a MANAGER.

I will not return to this Office Max. They truly need to figure out what is going on with the customer service. It is unacceptable. I am looking at previous reviews and I see I am not he only one that...

This afternoon I came in to buy an office chair that was on sale (from 169.99 to 99.99). I took the ticket from the display model (there were several) and asked an employee to get it for me. He asked immediately if I was planing to buy the protection plan they offered (which seemed weird) and I declined. The guy disappeared for 10 min and came back telling me they were out of stock. Due to the suspicious question, I did not believe him and went to look for myself on the boxes located high on the shelfs (you need an employee to get them for you). Surprise, they had the chairs. I confronted the guy, and he told me that that was not the same model I was asking for (what, am I stupid? I can read models!) and tried to dismiss me. I asked the price of that one in the shelf, the guy rudely answered that that was not on sale like the one I wanted (NOT WHAT I ASKED). As I was getting angry already, I decided to leave before I would create an scandal. This guy obviously did not bother to sell me the chair because I did not want their protection plan and that cuts into his commission. Well, I'll get it online where I don't have to deal with rude salesmen. To be fair, 6 months ago another employee sold me an office chair and he was extremely nice. I wish I remembered his name to exclude him from this review, and I certainly hope he is working somewhere better now. Today was not the first time I have encountered rude employees at this store (hence this review, I hope somebody at Office Max takes action). And these guys complain that the online retailers are going to bankrupt them,...

If I could have given no star I would have the store Manager OH MY he is so rude. I could not believe I was speaking to a store Manager, if you are thinking about going to this store to buy even a pen DON'T. I have never felt so disrespected. And when I told Mr. Washington how I felt as a customer, he never tried to rectify his behavior he just justified it. By saying that how you preceive it. but as a Mananger I have leaned that If a customer feel you are rude or disrespectful correct the problem. By apologizing. Not telling me that's how you Perceived it, and definitely not by telling me if I be quite and if you stop talking and listen. And all this was over the phone. All because I Called due to I was given a item number and was told to call and see if other stores had the item I was looking for. Cause she (the associate) at another location told they may have it at another store. The first thing he say to me after giving him the item number is if you would look and read cause, I'm looking at the same thing you looking at. I now interrupt him by saying no I'm not looking at anything. Cause I was just walk out of the store with the item number. But he responded if you would be quite and let me talk. I don't think so that's not how you speak to a customer. I told him never mind and have a great day. To call back and ask for the store manager and the store manager was him "Washington" smh and then to look at all the negative reviews no wonder the associates are rude.... customers service starts from the top down never...