La Brasa Grill - Causeway — Restaurant in North Miami

2nd time going and again terrible customer service and overprice. They only have good reviews because if you leave a good review they will give you a percentage off our order. Like the first time only went because my mother wanted to go. today is actually her bday and after bothering her all day to lets go out to eat she said ok and wanted to go to this place . And like the first time only went because my mother wanted to go. Two of the female staff members were not friendly. One of them that look to be the one in charge I notice gave attitude not only towards me but to other Latinas. Was super friendly to an African American gentleman. Not sure what the issue was but he admitted it was too late and it was his mistake she offer I think to give him a drink. I do not know but I did notice her friendly demeanor and big nice smile. The cashier was new wasn't sure what she was doing but that is ok we all have to learn. But I was not given utensils or sauce I had to ask for it. And even when I order my drink I was told to get it from the front. It didnt make sense to me but I went ahead with it anyways and the girl saw that the drink I order not only was it not there but no way it could be there I order a frozen Margarita. The one in charge tells me that I have to give it 5 mins for it to get frozen but the way she said was like I was dumb for thinking it would be with the rest of the drinks. But I let that slide. Way after ten mins I had to ask if the drinks were frozen yet. More happen but all I want to say is that the place definitely needs to work on their Customer Service. Do not assume that everyone there has been there before and knows how the place operates. If you have a new employee please go over the basics with her. Like how to wrong up the buy one get one 50% Margaritas, where they are, to hand the utensils and sauces and the receipt. I never got a copy of it. Also to point out the ketchup. My table had two peppers. It seemed like the two unfriendly staffers...

I've been to La Brasa before but I have to drive all the way to Pembroke Pines so thank God they opened one literally five minutes from my home in North Miami. This location even has a drive-thru so that's a big plus.

This location is still fairly new so during our first couple of visits, the service was a little slow. But that's OK cause at least we know that they don't like cutting corners and food comes out fresh and hot. We ordered the Fried Fish platter and Pork Chop. For the money, the portions were big and honestly, both were absolutely delicious, plus you also get 2 sides.

The last time I came here, I got the Lomo Saltado with cilantro rice, tostones and side of beans for $13. OMG. This meal was enough for 2 but I completely devoured it by myself because it was so good. Most combos here are less than $15 so there's something for everyone from beef, chicken, fish, and pork entrees. The other thing worth mentioning is their customer service improved compared when it first opened. The staff is super friendly and even the owner is behind the counter taking orders and also bringing food to the tables.

This La Brasa location is a fine example that hard work pays off. Just serve quality food, provide good service and keep it affordable. People will keep...

I am a big fan of rotisserie chicken and love the La Brasa chain for their economical food pricing. A half-chicken with two side salads is my “go-to” when eating lunch out for a semi-healthy meal. Service was very good at this location and I always feel bad for giving a low rating to any Miami restaurant. I would have given a one star rating but the employees were extremely friendly and service was fast. BUT it’s absolutely unacceptable to serve barely warm chicken where the leg was actually cold and the rest of the meat barely warm. Not only that but the dark meat was dry, which I thought was impossible. So you can imagine how dry the breast was. I didn’t even get a chicken wing because it was eviscerated into a hard stick with no meat. I was in a hurry and was too embarrassed to demand a new order so I just ate the meal. Hopefully this place doesn’t get a food inspection because obviously the chicken is not being kept at a proper temperature. It looked like other dishes were being made to order but if I was the owner of this location I would be ashamed I let my customers get served such sub par food. Also the size of the chicken was quite small. For this I would not return to this location but will continue to try...