Geek Squad — Local services in North Olmsted

OMG, I tried to make an appointment for Geek Squad to repair an appliance and was put on hold, shuffled between departments and phone trees for almost an hour. Then when I finally reached a real person the phone call got dropped and I had to start over again from scratch, this time specifically asking for the person I had previously spoken to. Never did reach them, quitting after 15 minutes of canned music and waiting. I then tried calling the store manager but never got past more piped in music, and after 10 minutes hung up. Tried calling again later in the day and was left on hold for 15 minutes before a person actually picked up the call. I was then put on hold for another 10 minutes before the appointment was scheduled. In total this was two hours of my day spent trying to just make an appointment. Two hours! I could have done this faster had I just gone to the store and made the appointment there. Further, I would have done all of this online but since I have the Geek Squad Protection Plan the website said I needed to actually call. DEFINITELY NOT A HAPPY...

Ezra from Geek Squad exceeded all expectations when he installed three flat-screen TVs with wall mounts and wire chase installation kits in our home. His professionalism and expertise were evident from the start as he provided informative updates throughout the project. Ezra's punctuality and courtesy made the entire process seamless, and he finished each installation promptly. With his exceptional service and attention to detail, Ezra has undoubtedly become our go-to technician for all our tech needs. Highly recommend his services to anyone seeking top-notch assistance...

Gentlemen that helped me was knowledgeable and very helpful. Couldn't fix my operating system, asked if he could try to fix it if I leave it and 24hrs later, I'm back in business. The only reason I'm leaving 4 🌟 is the counter is very dirty and dusty. In this time of COVID and a customer mentioning it.... I think instead of saying we don't use this counter area, which you are with me 🤔 just wipe it down and...