Green Earth Computers — Local services in Northampton

Our hard drive crashed at work and we called Green Earth as well as other local and regional computer repair companies. The man who answered the phone at Green Earth was well spoken and empathetic. I appreciated that he understood the importance of point of sale system for a small retailer during the busy season. Green Earth contacted their tech and he was at our store within 90 minutes. (The other companies said it would at least 6 hours before they could send someone to look at our system.) Their rates were $25 less p/h than other companies, and they didn't charge a travel fee.

After a thorough evaluation Ed from Green Earth had diagnosed the problem, assessed the damage, and came up with three options for us based on our time and budget constraints. Greg from Green Earth took care of the actual install, and stayed three hours after Green Earth's closing time and an hour before they open in order to accommodate our retail hours. Both Greg and Ed were professional, efficient, and all around extremely pleasant to work with, (especially considering a lot of the work was done in small spaces and often in the hubbub of a busy retail environment).

It took a few more visits to get our new drive and our old software and peripherals working but Green Earth had someone contacting us either in person or by phone daily. It is reassuring that when I call the company I recognize the voice of the person who answers the phone. Someone usually arrives within an hour to fix our problem and Ed even follows up with a phone call or a visit in person on the work performed.

It is a please to do business with Green Earth. All their employee are knowledgeable, efficient, and professional. Also, they are very nice people who obviously enjoy what they do. They solved all of our problems, have excellent customer service, and charge very competitive rates. I can not recommend Green Earth Computers...

Came in after the other computer shop in town told be they wouldn't be able to look at my laptop (a had a MacBook with a damaged keyboard after a liquid spill) for 5ish days, and also quoted diagnostics at $90. Figured it couldn't hurt to walk over to to Green Earth computers and see if they could help out sooner. They could, and the guy I talked to (forgot to ask him his name, sorry person!) did a quick check to make sure it wasn't a relatively quick fix like wiping down the internal components. I highly suspect that if that had worked there would have been a nominal or no charge, which is lovely. Ended up leaving it with them to run diagnostics (for $65, which if you have them do repairs counts toward your final cost). They updated me by text and email to let me know a few days later what the diagnostics had turned up, let me ask over the phone bunch of probably super basic questions without once being condescending, ordered parts and did repairs and got back to me in a few days. Quick pickup at the store, very reasonable price for parts and labor, told me I could come in anytime in the next 30 days if I had any issues. Overall some the nicest, easiest electronics repair shop I've been to and I've broken and tried to fix a lot of things over the years. Oh and also I needed a short mini USB cable that they didn't have in stock and so the guy (sorry again!) Popped in the back and grabbed me one and just let me have it. These are good folks to...

When I brought my computer to this place last year it was running slow and seemed to have trouble locking up on occasion. We also told them it would always want to update but never did. They replaced the hard drive charged us $200 and said we were good to go... The computer ran better but still didn't seem right. We were way too busy with other family issues and never had time to persue the issue.

Now we have moved south and found a local place to fix all our issues. Apparently Green Earth was so busy with so many computer repairs they forgot to replace all the screws in our computer, there was Malware so bad they had to wipe out everything and start from scratch.

I feel as if were were ripped off by Green Earth and I would never recommend them to anyone. They "band aid" fixed my computer when I asked for a complete fix. They are making customers feel as if they care but ultimately they are just there to get you in and out without making it a long term solution as they promised. Not worth the $$!! If I could give them 0...