Rebekah Brooks Jewelry — Local services in Northampton

My husband and I picked out my engagement ring together in July 2022. Initially, it was too big and we had to get it re-sized and unfortunately they must have measured incorrectly, or wrote down the wrong size, as it was far too small and we then needed to get it re-sized again and when it was returned then it was not the perfect circle it was prior (a few weeks after purchasing). The most upsetting thing is then a few days ago the band actually broke where it connects to the setting. My husband took it back to the Northampton store as we were both devastated since we spent so much time picking out the perfect ring and chose Rebekah brooks because of the quality and beautiful pieces. We were extremely disappointed that, on top of already being upset to have it break so soon after purchasing, then we were asked to pay ourselves for the cost to fix it when we had purchased it so recently and this is a ring that I plan to wear forever. The sale representative said it was our fault that it broke because we had to resize it and did not express any empathy and the only solution offered was that we pay Rebekah Brooks more money to have it fixed. Initially, I thought the price was worth the quality for such an important piece of jewelry for such a special time in our lives to remember forever. I felt so shocked and devastated that such an important piece of jewelry that we put so much thought and time into choosing broke so soon after purchasing and it was disheartening that the staff at Rebekah brooks did not express any empathy or really take any accountability at all and really makes me question their quality. I had heard such great things regarding Rebekah brooks and quality and service and was shocked by the lack of attention to detail and compassion for a store that prides itself on customer service and quality. We never actually did hear from Rebekah Brooks or were offered any solution other than...

I ordered a contour wheat band (white gold) from Rebekah Brooks Jewelry (RBJ). The first ring I received was 1.3mm wide, which differs from the product specifications on their website (1.7mm) and the RBJ standard that one of their employees conveyed to me via email. It was confirmed at their Northampton store that the ring I received was less than 1.7mm wide and they agreed to exchange it for another wheat contour band. The second ring I received differed from what is advertised in that it was noticeably asymmetrical. I acknowledge that my disappointment with the second ring is more subjective than that of the first, though I believe the asymmetry was a significant deviation from the product as represented on the website. Again I brought it to the Northampton store and they agreed to correct the issue. The third ring I received is as advertised (they also sent a little gift in appreciation of my supporting their local business) - this is the ring I had been hoping for when I placed my order back in April.

I was disappointed and frustrated that twice I received an item that was not as advertised – in this review I’ve subtracted one star for each of these items. In my correspondence with the RBJ team they mentioned “the many hours [they] have invested in providing [me] with a piece that meets [my] expectations,” describing themselves as having “been extremely kind and accommodating in an effort to make [me] happy.” I acknowledge and appreciate that the RBJ team spent time correcting these issues to meet my expectations; as a customer I had the reasonable expectation that the item I purchased would align with what had been advertised. If RBJ had sent me a ring that was the advertised width/met the company's own width standards then I would not have had any reason to reach out nor would anyone on their team have had reason to invest additional time correcting...

I genuinely can't rave about Rebekah Brooks Jewelry enough. I went to school in Boston for a few years, so the city means a lot to myself, as well as my relationship with my now husband. We walked into the HSQ location on a whim (my husband had a show in the area) and we were enthralled with the collections we saw. While none of the pieces were precisely what I envisioned for my wedding day, the staff immediately suggested I make a custom piece. I was looking at Tiffany's for a pearl bracelet, but I wanted something that was unique to me and my day--and this was exactly what I received from the Rebekah Brooks team. The level of detail was extraordinary--I even picked out my clasp! Knowing my piece is one of a kind and something I picked out with my husband in Boston means the world.

I loved the jewelry and experience so much that I reached out to the HSQ location a few weeks later to place an order for my wedding band. I already bought one, but wasn't in love with how it framed my engagement ring. Yet again, the Rebekah Brooks team went above and beyond to not only mirror my current rings, but then took the time to place each of the rings I was curious about with the stack so I could see how it would look.

If you are looking for meaningful and unique jewelry with ethical sourcing,...