Michaels — Local services in Northfield Township

I am writing to formally share my disappointment with the service I recently experienced at your Glenview store. I chose to shop at this location while preparing for a company event, and unfortunately, the lack of professionalism I encountered has left me both frustrated and appalled.

After collecting the items I needed, I noticed a pricing discrepancy and asked for assistance. I explained that the items were in a section with unclear signage that stated $14.99. When the associate (whose name I believe may have been Racheal, though I am not certain) checked, she immediately responded that the items were $24.99. Instead of acknowledging the confusion or honoring the posted pricing—as is standard practice in most retail environments—she dismissively stated, “This is $24.99. Do you want me to take it off?”

Her tone and demeanor were unnecessarily harsh, and when I proceeded with the transaction, she lingered nearby in a way that felt more like surveillance than customer service. Only after the purchase was completed did she attempt to soften the interaction by mentioning alternative products, which felt insincere and disengenuous.

What stood out most, however, was the stark contrast in how she treated another customer immediately after me—with warmth, attentiveness, and politeness. This inconsistency in service reflects poorly not just on the associate, but on the standards upheld by your Glenview location.

As someone who is not from Illinois, I am accustomed to experiencing basic decency, fairness, and genuine care when shopping. If it were not for the discount on my purchase, I would have left everything behind. The dismissive and uneven treatment I experienced raises serious concerns, and if such behavior is indicative of your store’s culture, it may warrant further attention from consumer protection organizations such as the BBB.

I hope this matter is addressed with the seriousness it deserves, as no customer should feel disrespected or disregarded...

With a delay after Christmas finally found the time to write my reflection. I went as usual as the Advent time started to buy the advent candles, and went straight to the area where I always get them. I found menorah candles, I found lots of winter season and other holidays accessories , but no advent candles. So, I asked and sadly I was informed that this year they didn’t even have them in the store. Why? I asked. The answer was ; ...it is a good question asked by many people this year... . Next I went to get the Christmas cards and what did I find? Everything , but Christmas cards! Very disappointing. IT IS CHRISTMAS!!! WHEN JESUS WAS BORN! Not Santa, not a holiday , not a winter season! Please stop changing the character of Christmas. If you are legit business treat every religious holidays the same and don’t get into political correctness, because that is not a store...

I like this shop. It is great place to visit if you are going to make a craft. You can find here everything you need, from small parts for your patterns to big and huge things for your home or garden intereir. If you do not know what present to make, you just need to visit this shop. Many things here will inspire your imagination! So you buy here everything you need for your handmade present, as well as you can buy something that you do not need to do. There are different prices, from really low one to very high. But anyway you will be very original, because many things are unique. For example, fower's composition. It is handmade composition! It is relly worth to visit! And you will see everything your own eyes!...