Village Treasure House — Local services in Northfield Township

I love the mission of this non-profit! So I tried it out as a buyer and consignor. Neither worked very well. We were under a time crunch and they were not willing to be flexible with times for considering items from my mother-in-law's estate. I understand they run on volunteers, but the only response I received when I called was, "We work for charities and we only do things on our schedule." Because my mother-in-law shopped there frequently, I thought I would visit as a customer. The store was clean, comfortable (in temperature and walkways), and very well staged. The people obviously take great care to display the items as you would place them in your home while leaving enough space to be ADA compliant. There were at least 4 people working there and 2 customers besides us. No one greeted us, no one asked if we were looking for anything special, or asked if we had questions. The only time somebody spoke to us was to ask us to leave because they were closing. This was 20 minutes before their website said they closed. I did not appreciate their aloofness/rudeness and I left buying none of the 4 items I was considering. If this was a for profit business I would only be giving it 2-3 stars, it gets 4 because I understand that coordinating volunteers can be like herding cats. I would suggest a Volunteer Training class with an emphasis on Customer Service, they clearly understand...

The staff when I was there for the first time a couple of weeks ago gave me the impression they could care less if I was there or not. I had some questions on items I was interested in but didn't feel comfortable inquiring. I did notice that they were friendly to those who were making purchases. A friendly "hello" or "let me know if you have any questions" would go far. However, it is my understanding that the staff are all volunteers, so God bless them! I will say that for the quality, the prices are very good. Even better is that the price goes down the longer the item is not sold. For me, besides having beautiful, high end items, the biggest draw is that the profits are donated to charity. I have highly recommended this place to many of my friends. I...

I do so enjoy finding treasures here and appreciate the mission,, so this low score is not meant for the quality of the inventory. As other reviewers have mentioned, the staff leaves a bad taste in my mouth each and every time I go here. The last time I was here, I was interrupted on a phone call with a terse, “Can I help you?” (I happened to be browsing before picking up an online order I had placed.) Then the associate brought out my bag and dropped it in a chair and said, “Here you go,” and walked away. This is just one example. From someone who worked retail for years in my youth, every volunteer could use some real retail training on how to greet and...