Verizon — Local services in Northville Charter Township

Absolutely stellar experience at Verizon, all thanks to Simon! ⭐⭐⭐⭐⭐

Simon at the Verizon store went above and beyond to assist us with trading in two phones and setting up high-speed internet. From the moment we stepped in, Simon greeted us with a warm smile and a genuine eagerness to help. His knowledge of the products and services was truly impressive, and he patiently guided us through the entire process, answering all our questions with clarity and expertise.

Not only did Simon ensure that we got the best value for our phone trade-ins, but he also took the time to understand our internet needs and recommended the perfect plan for us. His attention to detail and commitment to customer satisfaction were evident throughout our interaction, making us feel valued and well taken care of.

Thanks to Simon's dedication and professionalism, what could have been a daunting task turned into a seamless and enjoyable experience. We left the store feeling confident and satisfied, knowing that we had made the right choices for our communication and connectivity needs.

If you're looking for outstanding service and expertise, look no further than Simon at the Verizon store. His exceptional assistance has truly set the bar high, and we couldn't be happier with the results. Thank you, Simon, for your...

We have been a Verizon user for many years. I have had ups and downs at the Verizon stores we frequented with so/so to poor experiences (disinterested employees, long wait times, etc.). This Verizon store is the best that we have worked with. Hussein and Julian are great to work with and very helpful. They are polite, had great billing suggestions and were a pleasure to work with. Their manager was supportive as well. If you want to review your bill, upgrade your phones and iPads, we highly suggest going to this store and working with Hussein and Julian. Best experience we have had in 10+ years of being a...

From previous reviews, I was looking forward to doing business at this particular Verizon outlet. However, sadly, I was lied to by two of the employees there. I asked, and was promised, that my monthly bill of roughly $119 remain the same, even with the upgrade that I was entitled to. Not only did it NOT stay the same, my bill is now estimated at $164. We have discussed this with the employee in question and it seems ..."nothing can be done now." I don't foresee any resolution in my favor, but my complaint will be taken to corporate. I can understand and forgive a lot of things... being lied to isn't...