Five Guys — Restaurant in Northville Charter Township

I would give them 0 if I had the choice. We ordered 2 veggie sandwiches without cheese, almost got charged for cheeseburgers. Got sandwiches with cheese, charged us for bacon on one of them. I called them to let them know and the cashier blamed it on us saying "lot of communication problems." (Yes we are from another country but know english well and sure veggie doesn't sound anything like cheeseburger or bacon.) After holding for about 5-7 minutes I was asked to call back to speak with the manager later or tomorrow and the cashier hung up on me. I called them back and when I asked the cashier, did you hand up on me, she goes (very confrontationally) no you hung up on me. At this point, I did not see any point in talking to this cashier so I asked for the manager's name so I could contact them later and if I decided to contact corporate office, I would have some names. This is the best part of it, I guess my accent is so thick that the cashier thought she had to tell me the manager's name like A U S T I N, each letter spelled out for me. At this point I told the cashier that the staff needs to be trained in Diversity, Equity, and Inclusion so they can be better equipped when they are faced with it. This would have been an easy solution, one word, SORRY, would have done it. Five Guys is off my...

So, Five Guys in general is delicious (as we all know), but this experience was pretty lousy. The food quality was fine, but the service was abismal.

We ordered online, knowing we were in a time crunch - so we expected to show up at the time we selected to have our order ready.

When we walked in to pick up the food, we gave them our name and they shouted it out (I noted this, because it felt like they were just starting to prep our order).

We waited 5-6 minutes and they brought out our milkshakes.

After another fifteen minutes of standing, and watching orders come out around me, the fry guy asked if I was waiting on food. I gave him my name, and he pulled a bag off the shelf that had been sitting next to him, gave it a puzzled look and promptly started to make fries.

Another ten minutes later we had our food (hot fries, cold burger), and two melted milkshakes, and we were on our way.

I've worked food service jobs, and I know this stuff can happen - it isn't the end of the world, but it would have been nice for anyone to acknowledge that the ball was dropped.

Love five guys, but this experience...

I really like 5 guys but it has gotten so expensive that I can’t go as much as I would like. New to the area and one of my coworkers asked if I wanted 5 guys…I said sure. This is where the fun starts…am I glad I said yes!

Firstly 5 Guys….Annette H needs a raise! I don’t know what you are paying her, but it’s not enough! Greeted as soon as we walked in by the entire team. Annette’s smile, professionalism, and attitude made the trip worth it. I’m not top of that was craving an Oreo milkshake, Annette suggested I add Reese cup pieces…not Reese pieces, but peanut butter cup pieces to the Oreo milkshake! Umm mind blown! I’m not sure o tasted anything beyond the first sip and the last one because I ate it so fast! And yes I did get brain freeze..it was worth it.

Food was fresh, served quickly, and everyone looked like they were just happy to be there..something lacking everywhere in the service area.

I would like to give a shout out to the Northville team!! Absolute example of what to do and when to do it! And Annette thank you for brightening my day and discovering a new...