The Home Depot — Local services in Plymouth Charter Township

I stopped at this location on Sunday April 7, 2024 around 6pm. I actually drove an extra 15 mins. out my way to come to this location. I use to frequent this location about 2 years ago when, I worked in the area and all my experiences were great. I had a very weird experience with trying to fulfill a big order that my friend created for me in the Home Depot pro app. So, I attempted to get all the 47 items, I needed in total off the list with the help of a HD associate. I mean that’s their job to assist/help people right? I’m not sure why when, I asked for help finding the items the employee older white guy named Gerri in lumber was real standoffish. I thought maybe because it was 2 hours before closing that he was very hesitant to assist me. I mean they weren’t closing until 8pm it’s not like it was 7:45 and I was needing assistance. However, the items I needed were for siding, so a lot of heavy items. I showed Gerri the list of things I needed with pictures and sku numbers directly from HD website, so the only thing I really needed help with was finding the aisle the items were down and loading it on a cart. I mentioned to Gerri that I needed 4 boxes of siding. He then repeated what, I said back to me. “You need 4 of these” I responded “yes are those the white siding” I was confused that he was shocked that, I actually needed 4 big ole boxes of siding. Long story real short because it gets very interesting. Two ladies came over to help Gerri one black, one white, ( I didn’t look at their name tags) to assist him with putting these big 4 boxes of siding on the cart because like, I mentioned earlier this guy was on the older side, I’m gonna take a guess and say he was in his early 70’s maybe or maybe not or whatever. So, after Gerri and the ladies load the cart me and Gerri head to the pro desk. I have many more items to load, but only those 4 boxes of siding could fit on the cart without it tipping over, so one of the ladies suggested going to get another cart, so, I could finish getting rest of the items I needed. On our way back to pick the other items I needed, Gerri says to me “ You know you could have did this online and they could have it ready for you, I responded “I can” so, Gerri tells one of the ladies and she says “that’s a great idea and you can make a will call order at the service desk”. I’m beyond excited now because, I don’t have to walk around and find all this stuff. This is were it gets beyond weird and very interesting, I promise you, I’m getting to the good part, if you have read this review to here please continue.

So, I was told by one of the ladies to go to the service desk and they could assist me with my order. I get to the service desk and there is a white heavyset lady standing there that just looked at me with a blank stare no greeting or nothing. After standing there for a good 30 seconds the lady that told me to go to the service desk walks up to the service desk and says to the heavyset lady “she need to place a will order” the heavyset lady responded “I don’t know how to do that” wait one second here comes the fun part. I’m standing at the service desk for about 2-3 mins. waiting for someone to come over to assist me. Oh my lord they send a lady named Crystal over to assist me and again no greeting or nothing. I promise you the lady Crystal looked like a walking zombie, and looked extremely high off the highest drugs. Her words were slurred and she was moving in slow motion, like she could barely function. I have seen plenty of dead bodies before and I promise you, I was looking at one. I explained to her that, I was told, I could place a will call order. I had the estimate with all the sku numbers that my friend created for me in the HD pro app, so the only thing that Crystal had to do was put the order number in. I was told by Crystal that this couldn’t be done and I had to show my id with my credit card and every thing had to match because it was over a $1,000 dollars. Left and went to the Livonia location and didn’t have...

You would think that getting carpet from a large national corporation known for their customer service would be a good idea. This was not the case.

TL;DR Horrible experience, damaged trim and spindles in the home, horrible quality carpet and install, Home Depot has ignored me and treated me as if I've done something wrong

First Install – 12/27/2021 Midway through the install, the install team called me over to inform me that there was significant delamination in the carpet that had arrived. He said “at first we weren’t going to tell you, but it’s really bad and you’d probably notice it in a couple of months.” The team then had to make multiple calls to their leader to get the OK to staple down the carpet temporarily so that we could live in the house “safely” until the new carpet was redelivered. The team asked me to make sure I told Home Depot that they did most of the job so that they can get paid. This was true, but weird that a customer has to be involved in something like this. My wife was 6 months pregnant at the time, and this caused serious hazards around the house which caused her to trip multiple times. We planned this install so that our moving company would move our things two days later. This was not a flexible date so we had to move with the house in this condition. The house was freshly painted a week prior to the install, and many walls, trim, and staircase spindles were damages during both installs. After this first install, I spoke to two customer service reps. I told each one about my concerns about the carpet and how unhappy I was about the situation and was expecting some refund for the inconvenience. Both customer service reps assured me that they would notate that in the system and we would discuss financial compensation after the 2nd install was completed. I never heard from anyone. “good” carpet and padding was placed all over my garage, leaving no space to bring in a car and caused serious roadblocks during the move. The temporary placement of the carpet caused so much damage to all the baseboards and the spindles of the stairs. Carpet fibers were all over the garage which I had to clean up.

SECOND INSTALL At this point, we had movers move our belongings into the house because our storage was up and we needed somewhere to live. When scheduling the 2nd install, I was told I needed to pay for furniture move out of the rooms, which of course I was not OK with paying. I moved some of the items myself “fragile items” such as monitors and computers. My wife couldn’t help because she was 7 months pregnant at this point, and I have a bad back which made it more challenging. The customer service rep told us they would take care of the rest, which they did.

At this point, nobody will take responsibility for such a horrible experience with Home Depot. Home Depot has been ignoring my emails - both the customer service rep and the carpet rep at this store have both stopped responding to me. I've only been so patient and respectful of everyone I've talked to. What a terrible experience, don't get your carpet here.

Home Depot - I'm still waiting for a response on what's going to be done about:

1. bad quality carpet that's falling apart
2. damage to the spindles and all baseboards throughout the house
3. bad experience with both Home Depot and...

Purchasing a door has been a terrible experience! We are attempting to purchase a door from the Plymouth store and the initial experience was good. From the time we went in to finalize the purchase on it has gone downhill! We picked out a door that was not a special order but found out with the associate that the Plymouth store does not stock it and it was only in their system at a cost of $0.01. We asked about other stores and availability. Two other stores had it. He said that they should be able to get the door transferred to their store for the installer to pick up. They were supposed to call me the next day with the final installation cost. Two days later I called them and was informed that the door couldn't be transferred from another store to Plymouth since it was only worth a penny in their system. No proactive approach was taken by the store personnel. The customer service manager even said that the associate in the department was new and shouldn't have told us that the transfer could be done. Still have not heard from the Plymouth store with the cost for the installation! So, we were informed that the only way to get the door was for us to go to another store and purchase the door, pick it up and bring it home. Off to store two we go! Store two the associate was pleasant and found the door on the rack, got it down and it was great until we looked over the door and found a good size dent in the one side. We were offered $50 off if we wanted to take that door. Off to store three! Found the door, purchased the door, had an associate help load the door in our vehicle to bring home. Unloaded the door into the garage and found that when the associate loaded the door he pushed the door across the latch in the back of the vehicle and dented that door. Called the store about the dent, was told that we could return it no problem but they didn't have another of those doors. They did check another store for availability and they had two. Off to store four with the door to return. Get in line, cash registers went down couldn't do anything for a few minutes. Got a sympathetic associate, did the return and he and the door window department manger went off to retrieve one of the two doors they had in stock. 15-20 minutes later the department manager came back. He "tore the department apart" and couldn't find the doors that they system has in stock, but they had 4 come in on the truck today. Off he goes to find those doors. 10 minutes later he returns, the truck hasn't been unloaded yet and will not be until tonight or tomorrow morning. He said that he would call me in the morning about the door. The saga continues. Maybe after 5 trips I will have a door and can schedule an installation back at the original store? Would love to hear from Home Depot management when this is closer to...