Kroger — Local services in Northville

I'm a big Kroger fan and I was not disappointed to see Hiller's leave this location for many reasons. However, after multiple experiences at this newly renovated location, I've decided that I'll drive a few miles out of my way to another Kroger rather than this one. I'll admit that the store looks good and is easier to navigate than before the renovation, but they haven't made the most of the available space. The Starbucks and bakery area, for instance, seem extravagantly large for a store this size.

I'm not the only local to complain about the following: Because the store operates as "Kroger Lite" they carry less variety than usual, so if you're looking for an uncommon ingredient you won't find it here or the selection is very curtailed. I'm also shocked by how understocked the shelves are. Every time I shop here one would think a hurricane was coming! It's not uncommon for me to find multiple items completely sold out. More than once I've had to go to another store to finish shopping which renders my original effort a waste of time. I'm loyal to Kroger, just not this one.

UPDATE Feb 2018: They seem to be doing a better job of stocking the shelves and the store seems to be improving a bit, but shelf space is still a major issue. I'll bet Kroger wishes they hadn't wasted so much space on Starbucks, liquor/wine display and the huge bakery area with lots of open space. ...

It's the end of September 2023 and Kroger is reporting profits--year-to-date of almost $32 Billion! That profit is not just a result of overcharging on groceries while squeezing suppliers--or increasing efficiencies, etc. No. It is also as a result of reducing their workforce. We made the terrible mistake of shopping at this particular Kroger on Saturday afternoon. There is NO customer service person there--even though it was 2:00 o'clock and there were no checkers! It wasn't midnight. It was around 2pm. Everything is self-checkout--and, if you have a question or problem, you have to corner some poor worker who is trying to stock shelves. What a lousy thing for a company to do to the only warm body in the store! We prefer live employees--but, if we have to do everything ourselves--how about a reduction in prices? Oh. That won't happen. This was so frustrating! No live person to answer questions and help with an issue we encountered. Worse, we saw a couple of elderly people struggling to do their own checkout. They know they have people over a barrel as they are dominant in the market. But, we encourage everyone to use smaller stores as much as possible. These huge companies just take and take and take and feel no need to provide employment or a nice shopping experience.

Don't shop at this store--unless you want to help Kroger get to $40 billion in profit by the end...

Kroger used to have good fried chicken. I think the Northville store stopped making their own after the pandemic and get refrigerated one from other store and sell them here. These are horrible! They have no taste (not seasoned). Whereever you souced these from, please resource it from another store! I don't really think it is fair to charge regular fresh made price with refrigerated, days old, no taste version. Also, please stock your item that is on-sale, even if it is towards the end of the sales period. You put things on sale to lure customers into the store in hope that it will generate sales from the onsale items but also from the regular price items. Customers made the trip to the store only to find out often times, onsale items are out of stock. You should strive to do better to antcipate the increased demand since you put it on sale and should expect to sell more of those items. Any other reasonings to explain they are sold out are just "excuses". Let me give you a suggestion - you can also substitute the out of stock item with something equivalent. Many ways to solve the problem and make it fair to the consumers. We did not ask you to put things on sale. You choose to do it in hope to increase your sales and profit. So does the customer that made the trip expecting to buy a certain product at a certain price point only to waste...