Abercrombie & Fitch — Local services in Norwalk

The customer service at this store is horrific. I went with my daughter to return a dress that she had ordered online. She was not informed of their new 30 day return policy. She does not have an Abercrombie near where she lives in MA. She was more than happy to take a credit. We asked the sales woman to get the manager and she was equally intractable. She told us to call customer service but offered no support in making that call. In the days of increased online shopping and empty stores and malls I don’t think it’s an unreasonable expectation for the store employees to be more helpful and...

Long time customer. My daughters grew up with the Stamford location. This store in SoNo had friendly managers once but twice now they have displayed unfriendly behavior when we have done returns. If my wife and kids didn't feel the need to consistently order from this store, I wouldn't set foot...

5 stars for awesome new store design and great, helpful staff! 2 or 3 stars honestly for the clothing style just being blah and boring. Also quality not that great. Didn’t want to fault this specific location for...