Shangri-La Cannabis Adult Use Retailer — Local services in Norwalk

These people are crooks, constantly changing their return policy, got some bad oil and now they said they can’t do refunds after 48 hours, even though I got like 3 days ago so you have to test all your products immediately, previously had a bad, oil cart and they first said they can’t do returns, I call the manufacturer and they call them, and then process the review, making me pay tax on a the replacement one. Not all there products are bad but the shady returns just show their out to get your every penny. Just wanted to add that the workers were nice and polite.

Update: although a clear response to cover their own butt, you shouldn’t have to open each product and test it before you leave or even in a couple of days, unless you leave the products in a hot car or in direct sunlight they shouldn’t degrade to a significant enough level to cause issues. So I’ll agree to disagree there. But your refund policy is awful I shouldn’t have to contact manufacturers in order to be resolved but they had no intention of a refund or replacement beforehand. They have since given me a replacement after I contacted the manufacturer, and let me keep the 35$ credit, so they have since made that right but still an issue where there shouldn’t...

First Impression: Very nice professional, great customer service (Luv Emily- refreshing, genuine, kind & courteous, beautiful) she's great. I am from NYC and recently moved to Norwalk, I am sort of a bud enthusiast so to speak so I love it to a degree. Product wise I had a horrible (no effect) experience with what I was told would be 1 of the best. I highly disagree and don't think I would shop there for bud(flower), there bud apparatus products are pretty cool and that's what I would return to the store for, also this may seem a bit chauvinistic but the men compared to the women employees came off as very blunt, bland in referring any suggestions, and made me feel like I was just another number in a processing line. The women employees gave a very warm, welcoming and willing to go above and beyond with any questions I had and in fact, assisted me in the store while the male employee just had an "uh" factor. Respectfully, not my intentions to demean anyone's professionalism capabilities just being honest. Great store, just had a bad first impression of the...

Absolutely cannot go wrong with Shangri La in terms of non-medial cannabis stores. Specifically this “sono” location. It’s basically at the end of CT ave where toys R us used to be before you hit Belden and Norwalk hospital. EASY drive from new Canaan and this location offers DRIVE THRU if you link your bank account (totally safe never had an issue) to pre pay. Also this location has better stock than main ave 100%.

Shout out to my boy Selvin who is working there if you get Selvin feel free to ask him anything he very knowledge about the latest industry trends and recommendations. Whoever owns this place should give Selvin a raise he’s a good dude 🤙🏻🤙🏻✌🏻✌🏻🙌🏻🙌🏻👍🏻

TLDR: GO TO THE “SONO” LOCATION FOR DRIVE THRU, A+ SERVICE AND GREAT...