Scranton Chevrolet of Norwich — Local services in Norwich

UPDATE: Since I have had non stop problems with my Jeep since I bought it about a month ago, I called Tuesday Morning to see if I could have the safety checklist sent to me via email. This process took until 9am Tuesday morning with multiple phone calls and emails later, to 9am Wednesday morning.

Liz finally texted me saying: "I received your message Alyssa. Jeff was unaware that I was informed by my general manager today to let Wally, the service manager handle sending over the safety check and I was under the impression that was done. First thing in the morning Jeff will make sure that gets sent over."

OKAY.. so that message comes after I had spoken with Jeff who said "I think the form is on her desk, she had to get it from the service manager."

So today, I finally received the email with a Safety Check List I had never seen before. Guess who sent it? LIZ. But I just though the GM told Liz to let Wally handle this?

Original Post: I’ll try to make this as short as possible. I took my used 2017 Jeep home with a half tank of gas in February. A few days later when I went to the gas station, the Jeep wouldn’t take the gas. So we went to our local dodge dealership, and they fixed it under warranty. So that was a little annoying, but the problem got resolved. Unfortunately, days later when I tried to fuel up, it still wouldn’t take gas, so we brought it back again. This time while they were fixing the gas tank for they had asked me why the plastic piece holding my airbag in was hanging down. I told them I had no idea, and they said they would check it out. So when I went back to pick up my Jeep they said it looks like the plastic piece had been pried open and there’s no reason anyone should be trying to get to it. They said that this was dangerous and that they could fix it for $900. NOT under warranty. My fiancé called Scranton to see what they can do about this since we JUST got the Jeep. When my fiancé told me their response was “Why are you just noticing this now? We’ll have to make some calls and see”, I was livid. Why is this something YOU didn’t notice when you were inspecting the vehicle? I’m certainly not insepecting a practically new 2017 Jeep looking for BROKEN pieces! After waiting what I feel is too many days to hear back with a simple yes or no, we called them, and they will not help us. We will be going to the department of motor vehicles and NBC’s CT responds, and doing everything and anything in our power to make this known. We bought this vehicle because we are getting married this year and will be having kids after that and we needed a SAFE car to...

This has to be the worst place I've ever done business with! Purchased a vehicle in April. Brought in it few days later for detailing and minor body work that was promised at the time of purchase. Drop it off was told they'd contact me when it was ready. Called to check on the status was told by service advisor what was done and what still had to be done was raining that day so I guess they had to wait to do paint touch ups, following day I called was told paint was drying then it would be all set to pick up... wait all day hear nothing. Call the following day to see if it's ready at that point I was told my vehicle had not even been touched yet! NOTHING WAS DONE! Heard a run around of stories, everyone pointing the finger at someone else. Was assured it's getting done and they'd contact me when it's ready.... picked the vehicle up after 7 days, the "body work" that was done looked like a it was done 15 mins before I got there, debts not removed and paint just thrown over rusted spots. Was beyond irritated! That was just the beginning of the fun.....

Brought the vehicle back in 14 days later for a clunking noise & to fix the hack job of body work they did .. another 7 days without the vehicle whole time never received a phone call on the update or when I could expect it back. Pick it up... noise still present. Body work was better, still was not too pleased.

18 days later, vehicle goes back in to address the noise, take test drive with mechanic to show the noise in hearing, several mechanics acknowledged the noise and reassured me it shouldn't be happening... this time they had the vehicle for 4 days.. again no calls, it's me having to chase them for status updates. Pick it up, noise STILL present!

7 days later vehicle goes back in to refinish the half assed body work, brought up the noise again was told they test drove it numerous times can't find anything or hear anything wrong.

Played phone tag for the next few months trying to address this issue before the warranty ran out (was purchased used) never got calls returned I complained to everyone i possibly could in that place. They're all useless!

Finally get the vehicle back in 3 months later take a different mechanic out to observe the noise again he verified he heard it and verified it wasn't normal... another 5 days without my vehicle.. once again no phone calls no updates... pick it up, noise STILL there. And at this point no one will return my call, I've left numerous messages for the "service manger" haven't heard a word. ABSOLUTE WORST business and customer service I've ever...

I went shopping for a new truck in the rain. Out of 7 dealerships 3 came out to help me of those 1 tried to sell me the exact opposite of what I was looking for. Liz listened and showed me exactly what I was looking for. With help from Bill she showed me each and every feature of my new truck. Great teamwork, Excellent Job. Now the rest of the story. Service after the sale. When we purchased the truck I noticed the warning light for tire pressure was on and asked the sales person the have the tires aired up. What they did was put enough air in one tire to clear the alarm, all 4 tires were low and indicated need air on the drivers display. LAZY or an indication of how this dealership does business. They didn't bother to do normal dealer prep or clean the truck prior to delivery, I had to complain to one on the managers to get what most dealerships do as a matter of course. Seems like cleaning the glue from the sticker, removing plastic protective film, etc are too much work for this dealership. When I purchased my NEW truck part of the sales contract was the addition of a folding tonneau cover. When I brought the truck back to fix the deep gouges in the windshield that we found on delivery, I was told the tonneau cover would not fit, but they had another one that would. Next I was told the new cover would not fit either, so they would refund my money for the cover. I called after a week and was told the check has been mailed. Now 2 weeks later and no check the managers are always in meetings or with clients (I guess 50K on a new turck dosen't make me a client) when I try to find the status of my refund. I was willing the let the delivery problems go, but the dealership trying to cheat me out of over 1000 dollars is too much. What started out as a good experience has been destroyed by deceptive business practices. Part of the refund was done, however the dealershp charged tax on the cover and have not refunded the tax ($77.11) nor have they refunded the balance of the registration fee. Still waiting on a call back from the owner. Hopefully they can resolve this. Either way a complaint is being filed with the state DMV. For those who need one it is form K-35...