KAY Jewelers — Local services in Norwood Park Township

I'm not a fan of Kay, but unfortunately my fiance found an engagement ring she really liked at this location. On my first visit to see the ring, the sales associate seemed preoccupied and did not give us her full attention. If I was by myself I would have immediately asked for another sales associate. I did not want to embarrass my fiance so I decided to bite my tongue.

A year later we wanted to buy the matching band. This seemed like impossible for Kay to do for some reason, since the store did not have the band at their location. It took months and many attempts but we were finally able to buy the band.

The band was sized and my fiance stopped to pick it up after work. She had a very hard time putting the ring on. The sales associate assured her it was exactly the same size as her engagement ring. Not wanting to conflict, she took the ring home and told me the story. This is the same associate who sold to us each time in the past, and took months for her to finally bring the band in. We took the ring back and spoke to someone else, exactly as we thought, the band was a size smaller.

I wouldn't recommend Kay to anyone, but if you are stuck like I was, and the sales person is someone that doesn't seem to know what they are doing... ask for...

I recently made a purchase at Kay Jewelers, and I can’t say enough about the incredible experience I had. From the moment I walked in, the staff was warm, welcoming, and genuinely eager to assist. A special shoutout goes to Mayra Correa, who went above and beyond to make my visit unforgettable. Mayra’s knowledge, patience, and enthusiasm helped me find the perfect piece, and she took the time to understand exactly what I was looking for. Her personalized recommendations and attention to detail made the process seamless and enjoyable. The entire team at Kay Jewelers was equally impressive, creating a friendly and professional atmosphere that made me feel valued as a customer. They answered all my questions with expertise and ensured I left the store confident and thrilled with my purchase. The quality of the jewelry is outstanding, and the exceptional service from Mayra and the staff truly elevated the experience. I’ll definitely be returning for future purchases and highly recommend Kay Jewelers to anyone looking for beautiful jewelry and top-notch customer service. Thank you, Mayra, and the whole team, for making this such a...

I went to a different Kay to get my fiance's ring made and stumbled into this one because I was not very certain about my decision. I really wanted things to be perfect and was concerned that I did not make the right decision. I had the pleasure of meeting with Quindrell. He showed me a few rings that I was absolutely amazed by and I told him about my story. I showed him the ring that I was getting made and he proceeded to listen to me ramble on about my fiance. I was willing to purchase another ring because the Rosemont location did not offer all of the rings displayed at this one. As he listened his face started to Change and he informed me that the decision I made was the right one. His customer service and personal characteristics took me to a calming place and out of panic. He helped me in many ways just by listening and showing his experience and expertise when assisting customers like me. Even though I did not purchase anything from this store, I left with so much more. Thanks again! I will definitely...