Pandora Jewelry — Local services in Norwood Park Township

Came to this location and waited in line for an hour. Manager Rosemary at the door kept giving updates in a very passive aggressive tone, “just letting you know, more than likely you all won’t be able to go in. So if you could all just go” and would motion us to leave with her hands. But we all held hope we could be next. Finally I’m next, and she comes out the store’s doors and says “well come back tomorrow 10AM.” No “sorry folks, we have to close the doors.” Just closes doors, locks them, walks to back of store and comes back with a sign she wrote in Sharpie “Closed.” So I ran up to the door and said I have just 1 question. She opened it, I asked “can I just cancel my order and pick up in store?” She replied with attitude “yep, tomorrow at 10am.” And closes the door on my face. 1. That’s false info, I can’t cancel my order once it’s made. I already tried. Hence why I was at the store to try to repurchase it because my online order hadn’t shipped yet. 2. She was very unprofessional, passive aggressive and gave attitude to all who walked up the store. She said to me “well my girls have been working all day the day after Christmas.” After I said we’ve been waiting in line for a long time. Rosemary, a lot of retailers work after Christmas, I worked ON Christmas because I’m a nurse. It’s called a job. I don’t know if Rosemary was called to work on her day off, or didn’t get the work bonus she wanted, or if she got coal for Christmas but that lady deterred me from this location. And I have been coming to this location for years. Some people are meant to be managers and some just don’t have the people skills to.

Forgot to mention that Rosemary closed the doors on my face 15 mins before the official Pandora closing time of 9pm. She had made a sign saying “Doors closing 8:45pm” and stuck to it. Even when I was next in line and store was clearing out.

Sadly, the reason for the trip wasn’t for myself. But for a coworker that I was seeing tomorrow. My order hasn’t shipped and obviously wouldn’t get to me on time. If Rosemary would’ve simply let me into the store to repurchase the item I would’ve made my coworker...

I had purchased an open bangle bracelet for my 10 yr old daughter & she had lost 1 of the stopper beads that locks in the charm. When I originally purchased the bracelet from another location I was told that if needed, replacement beads can be purchased at any authorized Pandora retailer. I visited the Harlem & Irving Plaza location in Norridge, IL and asked if I could purchase a stopper. The representative insisted that I purchase a new bracelet all together because they do not sell the stoppers separately. We went back & forth for a moment because that was not what I had been told when I originally purchased the item. I felt misled a lied to. The representative did nothing to help or ask for assistance by a manager but only insisted that they do not sell the beads separately. By this point it was obvious that we were arguing and no manager had come to assist or help in any way. The rep who was visibly annoyed asked if I would be purchasing a new bracelet & I told her No & that I would never purchase anything from your store again if this is how choose to treat your customers. So I left as the rep was giving me an eye roll & did not even try hiding it. My daughter who was with me at the time was visibly upset as was I. All I wanted was to make my daughter happy, so we went to another Pandora location which was located at the Rosemont outlet mall in Rosemont, IL. There we were greeted by a helpful staff that told me, OF COURSE WE SELL THE STOPPER BEADS SEPARATELY!!!!!! Although, they only sell them in pairs which makes sense and I had no problem with doing so. Not only do they sell stopper beads separately but they had various styles of stopper beads to choose from. I’ve never received such terrible customer service at a jewelry store before. I suggest to stay clear of the Norridge store because it’s obvious the staff there is inexperienced, rude and are unaware of their own company policy. I highly recommend the Rosemont location instead. Much better customer service...

I went to this store by 3:00pm today, we were discriminated by one of the associates there, I was with my husband and son, we trying to buy my gift for Mother’s Day and actually I found something I really liked, but right away when I told to the associate that I wanted it, at the moment the associate who discriminated us came and moved to may husband and son very rude, and I decided to go with her by asking what was the reason she moved them, and the reason she gave me didn’t make any sense, because she told me was because they were been lying on the counter top, so I started looking around and there were two more families lying the same way on top, so the action she did, means to me that she is racism , so the most bothered me, that the “Manager” was in the middle of the discussion and she didn’t do nothing, like don’t care, so we left and I decided to comeback to the store to talk with the manager, but when I tried to talk with her she was defensive at all times, she always interrupted me and not even tried to listened me, she was on the same level os the racism associate with no respect at all and very anti professional, I advised this owner here to look for better professional workers, because I don’t think this the right position for this...