Gifts Engraved - 3D innovation — Local services in Novi

A sincere warning to future customers of Gifts Engraved. I ordered a 3D crystal gift to celebrate my daughter’s achievement, drawn in by the stunning, high-resolution images on their website. The pictures promised sharp, detailed laser-etching with striking 3D effects. Unfortunately, what arrived was far from that. The image in the crystal is grainy, pixelated, and blurry—nothing close to the professional quality shown online. I’ve attached a photo for you to see the difference and decide for yourself.

It feels like a classic bait-and-switch tactic. They advertise beautiful, high-quality products, but deliver something significantly inferior. I reached out for a resolution and, to be fair, Shelby was kind and communicative, making two attempts to improve the product. However, her efforts were undermined by the supplier, who took no responsibility for the poor quality and refused a refund. I had to seek assistance through my credit card company to resolve the issue.

I strongly advise potential customers to save their money and look elsewhere. This experience was a frustrating waste of time and resources. I hope this review helps others avoid the same disappointment.

Pros: Good communication from Shelby

Cons: Poor product quality Misleading advertising Uncooperative supplier No refund offered

Not recommended for meaningful gifts or...

Such a cool gift/family keep sake idea! We just had our 2nd crystal made of a lost family member because of how well the 1st one turned out. The staff (Shelby) was extremely helpful throughout and made everything easy. And the detail they produce from a single picture is amazing! You won’t be...

They did a great job. Informed me of all promotions going and and a fast turn around. Only bad thing is respond time for a...