Sonnys — Local services in Novi

The worst service ever, I was trying to buy kids shoes today and the two guys working gave me 2 different prices at the same time, one of them said 160 and the other said 175. After I paid he gave me the shoes without receipt and claimed the recipe won’t print out because there’s no “paper” mind you I payed half cash half card. And when I asked to send the receipt by email he turned the screen towards me and said to take a picture…a picture doesn’t proof a transaction was made and that upset me because while I was frustrated one of them was laughing about it. such a unprofessional service! I asked for a return because they were wasting time trying to act like they were fixing the receipt situation and they told me I can’t return. They gave me such a hard time until they finally made the refund but they only refunded my card payment and wanted to keep the cash to themselves because apparently they didn’t know how to open the register. They only gave my cash back because I threatened to call the cops. Such a horrible service I don’t recommend anyone going to...

They sold me some fake shoes and they over priced each pair. I found each pair online for like $125 cheaper literally. I tried to return them all back because of overpaying like $500 extra and realized they was fake as well while looking them up. The store owner took two hours to come and he also took me in the back of the store and tried to yell at me and try to get physical with me. I called the cops and got my refund but was charged $150 fee to return everything. He did give me a refund even tho the cops said it would be civil situation but he charged me a $150 return fee and tried to seem cool lol dude even gave me his phone number and wanted to keep in touch. The owners a creep. They also never told me I couldn’t exchange or never mentioned all sales are final. I had the receipt and bought everything back less than 24 hours. For example if I bought it at 5pm I was back in the store at 1pm returning all 4 pair and they didn’t want the shoes back. My best advice would be stick with footlocker...

Update: Ali the owner called me immediately and refunded me the difference back. He explained to me that it was a mistake by the staff and it won’t happen again.

I feel like I just got ripped off badly. I bought the olive girl Nike dunk for $280 yesterday from the store as a gift for my fiancé and I asked him if I can exchange if it doesn’t fit her right since it’s a gift he said yes. I came back today to exchange them and he asked me multiple times if some said I can exchange them which was annoying but was more annoying is that he priced the shoe the same price as the olive green when I know for a fact yesterday the other guy told me yesterday $240. What’s more insane is that when I looked the at the shoes prices online on goat and stock x. The were going for way less between 120-160 for the same size and new. If they ripped me off I’m sure they are ripping other people off as well everyday. You are better off buying from...