Swarovski Twelve Oaks Mall — Local services in Novi

I was in Swarovski a few weeks ago. I was desperate for a ring and needed a specific size. The associates made every attempt to find the ring for me. They were friendly and pleasant to talk to. The store appeared clean, they were practicing social distancing and cleaning regularly. I felt very comfortable in the store. I went in again today. The same two associates were there Kayla and Ireana. They seemed to remember me and offered me assistance right away. Ireana and Kayla make a great team and I enjoyed talking to them while I was there. I love when associates are friendly and value their customers. It makes a...

My friends and I walked into the store to check out some of the cool displays. Sure, we had no intention of buying anything, but the treatment we received was unnecessary. We were chastised by the employee and followed around. Mind you, we were three black people. No one I know is dumb enough to steal from a jewelry store, that’s not ethical behavior plus the consequences aren’t worth it. To be followed around and harassed as black people is unfortunately common. It’s sad you can’t even browse a store without being deemed a thief. Do not support this store if you are black. This is what they...

Had every intention to get a gift for a 75th birthday gift for my mother who is a collector for decades. We found the staff extremely rude (a middle aged lady with a chip on her shoulder and another person dressed in costume on November 8th, who was very snotty when we asked a simple question as we looked for a recommendations. Terrible and poor customer service!

Happily going to spend my money elsewhere. These places are better off hiring security guards rather than sales people who rather...