The North Face Twelve Oaks Mall — Local services in Novi

I went here yesterday to buy a coat and had a horrible experience that nobody at north face seems to care about. I had zero problem waiting in line to enter the store for forty plus minutes because I understand the importance of capacity limits during covid. While waiting myself, my husband, and a group behind us observed a man not wearing a mask at all and shopping. The store associate working the door took the customer over a paper mask - the customer declined and suddenly pulled out a cloth mask and put it on. Great - I was happy to see that interaction.

This man repeatedly kept removing his mask and talking to the associates while walking around the entire store. The associates were very aware that this individual was not going to follow any safety protocols because he stared them in the face, spoke to them without a mask, and did it multiple times openly. My husband and I had just gotten to the front of the line and I pointed it out to the associate who looked over at me and rolled his eyes. The associate never said a word to me the entire time I stood at the front of that line other than to give me a non verbal attitude because apparently having the appearance of safety is more important than being safe.

My husband and I left because I know trouble when I see it. We had drove an hour and a half to get to this location specifically for a particular coat that I needed to try on because of sizing concerns. The best part of it all is trying to tell north face about the experience afterwards. There’s no way to contact customer service online about an in store experience. There’s no way for me to reach out to that store manager. I will never give them my business again but anyone going to this location needs to know that they are not enforcing covid protocols other than the appearance of it. I was more than happy to give Nordstrom a sale and not have to risk my safety all over a coat. This location is a less than one...

Blonde female manager whose name I didn’t get is an awful human being. My family and children all came down here with our very busy schedule and made it before closing but the doors were locked early. I knocked & asked if she could please take my return quickly that I drove down far specifically to do and that it is before closing time and she had an attitude and said she needs to “get everyone out of here and leave as soon as possible.” It was BEFORE 8 pm and closing. Maybe my skin color wasn’t her preferred type. I will never support this location again. Nordstrom it is for North Face...

North Face is a bit pricier than some other outdoor brands like Columbia, but you get what you pay for. They make good, durable products that are also stylish, but still cheaper than brands like Patagonia and Fjallraven. I own a pair of NF boots, gloves, and a parka, and I have never felt cold while wearing...