The Home Depot — Local services in Oakland

Just had an extremely disappointing experience at this Home Depot of High Street. I will not come back. I design homes for clients and am in HD and others very often sometimes daily. I have never had employees at any Home Depot who were not helpful and respectful. Today 3 male employees were loitering around the the exit door chatting. They flanked the exit door 2 on 1 side 1 on the other. The door was only open enough to allow to carts to pass through side by side so perhaps 5-6ft. They were standing on the inside of the door way and I waited for a while for them to finish thinking the one checking receipts would be going back to work when he say someone leaving the store. They motioned for me to come through and I asked very politely if they would mind giving me a 6” space. I was taken by surprise when they stayed where they were and started arguing that the doorway was 6’ wide. They neglected to note that 3 grown men have a width of at least 2 ft wide on one side and the other at lease one foot on the other side. They wanted me to walk through a 3 foot opening with the 3 of them forming my corona tunnel. The three started attacking me so I said never mind and started to walk to the opposite side of the store to exist there. A different male employee stopped me half way to the door and told me the exit is on the other side. I explained I tried to use that exit but there was a small cluster of employees hanging out in the doorway of the exit. He said it doesn’t matter that’s the exit. I said it’s a law 6 ft distancing and I’d gladly go through there if 6” distancing is observed. He walked me to the door and the 3 men continued with raised voices defending themselves to him while I stood mouth shut wondering if this is what customer service at this store has descended to. They were saying things like “I touched everything In the store and carts and were laughing at me because they thought they were being clever. What they did not know was while waiting in line at check out, I spayed my hands with sanitary spray and wipes down the cart I was using before I used it and cleaned my hands again on the way out. I didn’t feel the need to tell them that or defend myself.

They continued arguing with me all three of them as I was crossing the driveway to the parking lot. It was so incredibly counter to customer service for the first time I did say something and it was that I’m reporting them to management. All I asked was a 6ft space to dash out the door which is a law. I told them my husband and had a heart condition and is high risk It did not matter.

They wanted to hang out in clusters at the door breathing on people and they felt it was worth getting A 1 Star rating and bad review for their employer to do so. remember gentlemen millions of people unemployed right now. Not a time I would suggest showing their disrespect for their employees customers. Probable 100’s of folks to...

Don't ever go to Oakland homedepot! I bought a Rheem water heater from them 2 years ago. The water heater was leaking internally and Rheem representatives confirmed that they will provide full exchange with the new water heater. All I had to do was to have a contractor drain the water heater, uninstall it, and bring it back to home depot for the exchange. Simple, right? Not for homedepot!!!

My contractor brought the water heater there with the original receipt but the cashier only refunded half of the origin purchase price. My contractor was in a hurry and he did not pay attention to that because he was trying to rush back to put in the new water heater so that we could use it. My contractor had to go back the next day. After more than 30 minutes of waiting and talking with customer service, this manager, Javier, finally came over and told a big lie that the refund needed to be prorated. He did not even look at the new receipt where his cashier clearly marked it as "returned with no receipt". We had the original receipt! We told him that Rheem confirmed that it is a full exchange with the new water heater but he said that he did not have the authority to make changes. He will need to talk to Rheem. The next day, we called Rheem representative and connected the phone call with this incompetent manager, Javier. After hearing the Rheem representative said that it is a full exchange, Javier said that he can try but not guaranteed. Yes, you hear it right, "not guaranteed"!!! What kind of home depot policy is this? He asked us to bring back the new water heater barcode, which the contractor already threw away after installation, and the new and original receipt. Then, he can "try". Javier is a useless and incompetent manager. He did not know what he was doing and came up with a big lie about the refund needing to be prorated, and then "try" to see if it can be...

The store is going from bad to worse. Aside from the lack of knowledge of some of the workers. The filthy restrooms with more paper on the floors than in the dispensers. The security needs a revamping educating them or replacing with a group with those that don't create unnecessary scenes. The experience yesterday could have resulted in more harm than good for me. Which is the only reason I am writing. A female security alleging to be a supervisor,speaking of a situation loud enough for the customers in line to overhear. Is so unprofessional, never realizing if the person requesting information is not disturbing customers or cashire they should not either. Alleged " his boss" should know their limits and obligations. Which is not to create a hostile environment but places them in the position to fill out any necessary paperwork. As a supervisor to never give up the upper hand by becoming upset/ defensive and agressive prior to knowing the versions of what occured. To never be so nieve as to think an underling will not modify their version. Especially since all this is the result of ignorance. So how do I rate my last visit after having to be in the store for a few hours? The last thing I want is to exit and be lied on by a so called security. Sending me to an authority figure who can take the words of someone he works with regurally. Resulting in my being labeled or worse detained and harassed because the authority is inclined to believe the security. All this can be avoided if the security...