Verizon — Local services in Oakland

5/28/19 I am NEVER going back to this store, and this is why. I walked into the store hoping to find a new phone to replace my old one because the battery was starting to conk out. now I was going to meet my father there because it was his name on the contract. so I walked into the store and looked for him and was immediately sized up and given a very dirty and disgusted look by a female security guard who asked me in a rough tone "what are you looking for" to which I replied "Im looking for someone I was supposed to meet here" to which her disgust grew from the look on her face. I immediately turned away from her already tired of her attitude and vibe, and called my father to see where he was. He arrived shortly after to join me and waited to be helped, we waited around 5-7 minutes (which was great) and was approached by a female Verizon worker who asked us how could they help us, to which I replied that I was looking to buy a new phone preferably a galaxy 9 or 10 and asked to know what the differences were. she took me over to the display and said "here" and motioned toward the phones and then stood there, so I asked which ones which, and what the differences were to which she replied camera and battery life. to which I asked the specific differences in the phones, to which she replied this battery is 3 hours longer talk time then this one and yada yada yada, not really answering anything specific. All the while backing away from me and before I knew it she was gone. To summarize my over all experience, I REALLY didn't feel welcome in the slightest and honestly I really didn't feel like they wanted to sell me anything or help me at all.

Now I understand everyone has a bad day, and that could possibly be the case, but this isn't the first time I haven't really been helped at the store. Hopefully this review will server as a wake up call the the manger, and help...

I came to the store urgently having to replace my old phone with a new one in an emergency. I had explained that I had been on the phone with a representative for two hours trying to pay for a new phone, but ran into issues with the two step verification since my old phone wasn't working.

I was helped quickly, but ran into a couple situations. I had shown a receipt of everything I wanted (full upfront payment). When the store rep pulled up my total he had put me on 36 month payment plan without asking. I cleared the air and it was addressed quickly but took up more time than I needed. When he brought the new Pixel, he allowed me to open my new phone box saying the there's a lot of money spent on the unboxing experience. Then he took the phone afterwards and was trying to "help me" set up my new phone even though I mentioned I've had a Pixel for years. When we ran into issues with the two step verification during the set up, he said we had to wait for his manager to help. Without asking ANYTHHING he just started to put the screen protector on and my phone case. It was just the strangest thing. I felt he was enjoying setting up a new phone experience vs. allowing me to go through it with him. Then he told me to hook him up with the customer survey afterwards. Personally, I wouldn't say something like that to a customer unless I was 1000% sure that the customer was overly happy with the service and help they received... I wasn't, so it came off as unprofessional. I can't find the link to the survey, but I really do think he needs this feedback so future customers feel like they have a say in...

I've had decent experiences at this store - with Verizon employees who were helpful (in explaining options to me) and friendly. But, I can't say that about my experience tonight. I walked in intending to upgrade and get a new phone - and walked out so flustered and confused because of the sales associate who was assigned to "help" me. When I let her know that I was feeling confused and felt that it was way over my head (prices were more than I expected, the terms of the payment plan vs contract was not clear to me, etc.), she got very exasperated and said "Really?" Her assumption was that I was feeling in over my head financially, which is why she reacted with judgment. But actually, I meant that I was overwhelmed by trying to understand the options. Instead of writing down a few prices and details, or showing me a screen with the details of the contract, she just continued to raise her voice to me. As if speaking louder would help me understand ... It was such an incredibly rude experience. I'm not a fan of writing reviews like this, but if I can save someone else the stress of walking in with a mission and walking out empty handed but with an elevated blood pressure, then great. This may be crazy, but if I'm going to drop a few hundred dollars on a device, I want to understand what I'm...