The Cheese Steak Shop — Restaurant in Oakland

Usually don't do reviews, but I had to say something this time around. A ordered a big order a few weeks ago and it totaled about $116.36 including tip. Before buying the food when we were ordering on the phone we were put on hold twice and they hung up after calling again finally was able to order and we asked to put food in separate bag since it was a big order and each of us wanted ours separate. When we showed up to receive the food and after I paid the cashier he made a remark that I missed but my girlfriend and my friend made aware to me that the cashier (REYMOND) had said “oh you guys are the one with the complicated order” with an attitude and the workers in the back side eyeing us. I usually had good experience here but this one upset me especially that I tipped him unknowingly to his remark since we had such a big order on a late night and he still said what he said. That being said this guy either needs some respect lessons or another job if it is hard to put orders in separate bags and to have an attitude about it. Cudos to those who provide superb service. If you order here hope you don’t have (REYMOND) as your guy! Not...

This place is excellent and anyone who says otherwise is an ignorant moron. I've been to Pat's and Geno's in Philly. This place is better. Period. And there's no attitude or having to deal with some smelly alleyway with flies in it to put condiments on your steak. It's not the Taj Mahal - but you're eating cheese steaks for crying out loud, not caviar. If you want excellent, tender, hot, cooked-to-order cheese steaks with excellent service, this is the place. If you're looking for a cloth napkin experience and lots of chic atmosphere, this is not the place (although the pictures of other cheese steak shops around the country are pretty entertaining.) I've been coming here for years and the staff is pretty much the same people - they're all very nice and accommodating. I love this place and anyone looking for a down-to-earth, awesome cheese steak...

Love the The Cheese Steak Shop franchise but did not enjoy this location. Could barely hear the cashier when he was taking my order because he was talking too low and mumbling. He got a bit annoyed when I didn't understand what he was saying. He also got upset when I accidentally took the wrong tray of food, but he called my name and handed me the tray (there was another customer ahead of me with the same name and order as me). Easy mix up but wasn't handled well. Lastly, and probably most importantly, the bathroom floor was covered with sewage that was seeping underneath the door. The customer service stuff is frustrating but the sewage issue is just unacceptable for...