Somerset Jewelers Inc — Local services in Ocean City

The jewelry is so beautiful and the prices are pretty fair for the quality. My big issue is the customer service of one of the oldest ladies that work there. Went in with my boyfriend on Wednesday afternoon ( 8/9/23 ) looking for a gift for my stepmother and then my boyfriend said he’ll buy something for myself too. I thought the jewelry inside of the right case furthest from the entrance towards the back wall were very pretty so we go and I start looking. The lady behind asked us very condescendingly if she can help us with anything as if we came in to just look and not buy anything. Why? Probably because we look a lot younger than we actually are but you can’t just judge people like that. As I kept looking just trying to make up my mind on which piece of jewelry that I wanted, she said “you have to tell me what you want I can’t read your mind”. I JUST told her I needed a minute to choose. Be quiet. I will let you know when I find something. While I was looking at some earrings, she said “they’re made with a crystal similar to Swarovski if you know what that is”. Are you serious? If I know what that is? I am very knowledgeable of Swarovski as a figure skater who spends $1,000s on Swarovski studded figure skating dresses. I put up with this woman’s attitude the whole time I was shopping and spent about $150. I deeply regret not stopping our interaction the moment she opened her condescending mouth. I should have asked literally any other lady in there. Not only was she just being condescending the whole time, but as she collected the items I wanted from the cases, she was talking to me the whole time like I was a stupid kid. Just cuz you’re old, does not mean you automatically deserve respect and just cuz me and my man look young doesn’t mean we’re going in and out not buying anything. Even if we had just come in to look doesn’t mean she can be that way either she’s just driving business away from customers and potential customers. To top off our terrible experience with that woman, she took over 10 mins to package two little jewelry items. This is an easy job, just wrap it up. Experience completely ruined by one bitter,...

We have been shopping here for about 2 years now. When we started coming here about every month while looking for a house to buy, we were here during the winter months and we found Somerset was open, so we would go every time we were in town. We absolutely love the staff, and they love our son. Our son is mentally challenged, and they treat him like their own. He now knows when we are on the boardwalk that he wants to go there and visit. Their prices are awesome, and we have never had a problem with their jewelry turning or breaking. Everything is high quality. We don't buy from anyone else especially since we live here now and there are plenty of other jewelry stores, but they don't measure up to...

Don't buy jewlery here. We went down last summer. I spent 90 dollars on a nice silver necklace. They told me it was a huge discount. I have a picture of my fiance taking a picture of me with my chain on as we left the store. I even spent another 100 on a chain for her and a cat charm. My necklace after 2 months turned black. I tried cleaning it with the most expensive cleaner we use for all of our other silver jewlery. Just started turning rainbow and black. Tried contacting the company. No response back. The sad part is I was going to come in again when we come in July and get nice chains for people I produce. Completlyey sad. I was told this...