Appliance Connection — Local services in Ogden

UPDATE 2 - May 19, 2023: It has now been 7 months since I was delivered a range without legs. Once we could finally use the stove (2 months after it sat in my kitchen), we noticed we couldn't have the burners and the oven on at the same time. It's odd since it'a a dual fuel unit that is electric for the oven and gas for the stove.

After getting a repair person over here, he said the entire inside is corroded, there is not any chance that could have happened in a dry climate like Utah and that it must have come that way from the factory. It means that when you turn the oven on, the radiant heat comes up and heats up the thermocouple which causes the stove to be in safety mode and not light at all. This happens when the oven hits 150 degrees. We've known this now since December. Nothing.

UPDATE: after I finally installing my appliance myself, this website's biggest weakness is there delivery service provider. Some stuff did come damage and I'm still waiting on those damaged parts to be replaced, but they did ship them quickly. To help solve the original issue. I had to call the manufacturer myself.

Original review: True story: I ordered a range from Appliance Connection on 10/30 and added a 5 year warranty. It arrived via AM Transportation in my local terminal on 11/8. I REALLY needed this in before Thanksgiving so I wrote in to tell them I would come and pick it up and install it myself to make sure that happened, despite the fact that I paid for installation.

They assured me that it would be installed the following week. Friday night of the following week they said the install people would be here Saturday morning so I needed to prep the space, get rid of the old range, etc.

I did all that and, on Saturday, the range HAD NO LEGS. So, they waited until the very last minute and, of course, they couldn't install it. They said they'd be here on Monday and find legs in the warehouse from a different returned or damaged unit. Thanksgiving is now a few hours away and we have no range nor oven. I've been on the phone no less than a dozen times this week with both Appliance Connection and AM Transportation. No one will take responsibility and they are saying that it will take 2 weeks to get the legs here.

Honestly, I think I'd rather return all of the stuff just so someone has to take responsibility. This is honestly the worst experience...

We purchased a garage ready upright freezer and fridge. Reason I bought from them is website said it was in stock. Freezer was not. So waited almost 2 months to receive. Once I received it the freezer had dings all over it. I spoke with the trucking company who we had haul away our old fridge/ freezer and deliver the new ones and they said to call company with the concerns of damaged freezer. So under their advice I thought company would do a simple exchange. Nope they said we should not have accepted it and the best they can do is exchange with a shipping charged to us at 300 dollars. Not only did the product come damaged but neither trucking company or appliance connection want to deal with us. We have tried emailing to talk to a manager at appliance connection ( Elizabeth). No luck, they even gave us a wrong number in an email and we had to call the customer service and find it ourselves. We have tried calling her and no luck. We are pinged around when we try to call them to talk with someone. I will never buy from this company again. They don't want to do what is right. They say trucking company shouldn't have said that and I said I agree but they did and even noted it on his delivery notes. And the trucking company say to talk with appliance company. It's very annoying I would have sent it back right away but they hauled my other fridge / freezer and I had no room for all my food and they said the company will handle it don't worry. Go with Home Depot or Lowe's. Much better...

I NEVER write reviews but I'm blown away! David answered and met us at the store on a Sunday which was convenient for me because I'm at work on the weekdays. He seems very experienced at repairing appliances and I was sold on a washer and dryer that is seemingly made with quality, and guaranteed. He is definitely a character and I admit that I was a little standoffish about him when he asked for cash on the spot, but I went against my gut and decided to go through with it. I am glad I did! I'm blown away, they are everything he promised and more. He delivered when promised and even helped me bring them up the stairs to my apartment. Sturdy, solid, super quiet and on point! He even cleaned them up really well! It's been 2 months now and so far I'm definitely happy with his work, the washer and dryer exceeded my expectations. I recommend this store to my friends and family and I even took the time to write this review because I believe that he...