Social Axe Throwing Ogden — Attraction in Ogden

Unfortunately, we didn’t enjoy going to social axe as much as we usually do. Why? Well I first tried calling social axe to see if they had availability and around what times. Also to ask if they were okay with my younger niece attending. After calling a couple of times and not getting an answer, we waited about 10 min to call again. I tried calling on my phone. It went straight to voicemail acting as though my number had been blocked. I called off my mom’s phone and immediately went through (we are on the same service so it wouldn’t make sense for her phone to work and mine not). The girl answered aggressively asking what I needed. I asked about time slots and lanes but forgot to ask about my niece (we have previously brought her sister there when she was the same age so we assumed it wouldn’t be an issue) and I did not feel safe or welcomed enough to call back. When we got there, they said they couldn’t find our reservation. The girl finally looked to see if they still had lanes after I said “well since the systems having an issue, do you have the lanes available or should we just go?”. Her response was to tell us the lanes were available, had us do the waivers, AND THEN asked about the girls age. She snapped at their ages (making both girls feel unsafe and unwelcome). Finally they set us up at a lane. But because of the previous girls actions one of my nieces no longer felt safe enough to throw the axe. Very frustrating as we wanted to have a good family night! I went to order food to see if that would make the group feel better. And guess what? They conveniently forgot about our food (35ish min) until I reminded them 20 min before we were done throwing. They comped the meals but it was still very frustrating. I’m very disappointed with this visit and can’t see coming back...

The manager Stephen made the whole experience very uncomfortable and unenjoyable. We had a large group but called well in advance and wanted to reserve a time slot earlier in the day on a Saturday when they wouldn't be busy. They told us they couldn't accommodate us unless we booked a two hour time slot. We didn't want to spend $30 per person considering we had another activity planned for the evening. He finally agreed to let us book a one hour slot once I told him we'd find something else to do. When we got to the location and he rushed us all and treated us like we were an inconvenience. We spent well over $300 between the games and drinks. We were treated like children and couldn't relax and have fun due to all of his crazy rules and micromanagement. We tried to get a picture in front of the lanes before we left and he told us we couldn't go over there because they were changing out boards. We wouldn't have been in the way of them changing the boards. The building was nearly empty with only one other lane being used. He treated us like he had a packed house and we were setting his whole night behind. We will not be returning to this location which is unfortunate because the trainers were so much fun and helpful, but he ruined the...

We had lots of fun. Staff was great. Best games were lightning and the tournament bracket. The left to right numbers with the green dot at the end wasn’t that fun. Heres he only reason why it didn’t get 5 stars. I booked online for a main event for 7 people on Saturday at 6. We ended up having a total of 14 people. They still had all of us on only 2 boards. The 2 boards next to us was empty. We thought maybe they had reservations for another group. At 7:20 2 people walked in and they gave them the 2 boards. Lets do some math. 14 people times $30 per person is a total of $420 plus tip for 2 hours. The 2 guys that walked in to play for $15 per hour for 2 people so a total of $30. They each got their own board! We paid over 10x what they paid and got squeeze into 2 boards. It just didn’t seem right. We felt ripped off. So the only suggestion I have is they should have given us all 4 boards since we had so many people. If they were saving it for another reservation, we would have understood but it was just saved for potential walk ins....just...