I like Kohl's as a store but today was not the greatest experience. I have two pictures. The price tag that shows $32.99 for Good for Life "poppin" button down shirt, and also a picture of the shirt that says it is Good For Life brand and it is a button down. There were three colors of shirt on the hooks all saying the same thing. This was the ONLY tag around these shirts and shorts on hooks directly below (as the tag also has shorts on it).
At the register it rang up $40 not $32.99. I told her that the tag, and only tag in the area said $32.99 and even went and took this picture of the tag to show her. She said that this was a "Perfect Length" shirt and not "Poppin". All I know is that there were no "Poppin" shirts in that section with the tag and they were all the correct brand button downs. Instead of calling a manager I was made to pay the $40. Having worked in customer service a lot of years in almost every case like this, even if the shirt wasn't actually the same as the tag (which I think it was) it was the store that had the tag in the wrong place with the wrong price. Usually you will accommodate the customer for the store's mistake. $8 is not a lot but it's not my mistake and honestly I think the tag was in the correct place because the shirts were all the same and the correct brand of button down as the tag said. Bad experience. I will quite possibly look online or at other places when I need...
Read more5 stars on my experience today. Stopped in for some amazon returns. I actually chose the wrong drop-off location for an item. Preston, the kid behind the counter was really professional, helped me correct the location and very professionally told me to speed it up, lol. "Sir, have you almost completed that?". Luckily , I did at that same time, but if I wasn't finished,I was going to move aside to not hold the guy's line up. So many young people that aren't in their dream job make it very apparent to the customer. This kid is working his more than likely entry level, non-ideal job, and is learning skills on dealing with people and being professional. Great job Preston. Kohl's should give...
Read moreI used to love coming to the store and doing the pick ups used to be outside on the curbside now to find down you got to go inside and not even customer service they have the section that your product is gonna be right open so I’m kind of worried that people will end up stealing stuff like that. That’s gonna be a problem. But the bigger problem of it’s not even that it’s gonna be the people that are handicap that used to be able to come to the store and get their...
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