Ashley Store — Local services in Opelika

Nothing but bad!!! We purchased our couch on Black Friday. Walt was our sales guy and was very helpful and nice throughout it all but everyone else at ashleys was very rude and no help what so ever. We set up delivery for Jan 2nd, they called my boyfriend the night before to let him know the chaise to our sectional wouldn't be delivered with the rest of the couch the next day. We were okay with that until I called and asked to get a delivery date a few days later and they told me it had already been delivered, witch it hadn't been! And I told them that it had not, witch they then accused me of lying and become extremely rude with me, told me they would see if there warehouse had any record of it and give me a call right back... FOUR days later I get a call back saying it would be delivered on Jan 16th. My boyfriend then called to give them a different address to deliver it to (only about 1/2 a mile from the place they had delivered the other part of couch) they told us if we changed the address then we would have to wait till the 28th, we said okay, well then we got a call a day or two later and was told it would be delivered on the 16th between 3-6pm. So we set up for my nana to be at the house because both me and boyfriend are at work all day, well when 5:30 rolled around and she still hadn't seen them and we hadn't heard anything at all, we called them to ask when they'd be there & they put my boyfriend on hold for around 15 minutes then told them they'd give him a call back because they didn't know if our chaise was even on the truck, so now 6 rolls around we get a call back and they inform us that it's not on the truck and they were very rude about it to. So after all that we are not pleased with them at all!! We love the couch and again Walt was very helpful and nice through all of it but other than him everyone we talked to was rude...

My husband and I purchased a three-piece faux leather sectional in March of 2019. By June of 2020, the fabric had torn, ripped, shredded, disintegrated, etc. in several spots. Alas, we thought our purchase of the protection plan (from a separate company, but in conjunction with Ashley) would save us. We had been told it would cover "anything" that happened to the sectional. But wait. When we submitted a claim, we were told it wasn't covered by the protection plan. I went to the store (receipt in hand, and pics on my phone) to ask about it. I was told (by THE SAME PERSON who sold it to us) that the protection plan would only cover "accidental" damage. That was NOT how it was presented to us (again, it was the same guy). I showed the pictures of the various spots that were damaged and the comment was: "Well, it is the faux leather material." No apology for a sectional that would be toddler age if it was alive, looking like we somehow took an electric hedge trimmer to it. No attempt to stand behind the "quality" of their products. More of a "You should have known." Mind you, we are a family of six. But, my youngest is 12. And we don't have pets. There are no 100 pound dogs dive bombing the couch. There is not a cat sharpening their claws on it. We don't sit down with open Swiss Army knives in our pockets. But somehow we have a sectional that looks like Edward Scissorhands came over. Do yourself a favor and shop elsewhere. They cared not a bit that I'm apologizing to guests for our couch looking like it's ten years old, not one. I will never set foot in an Ashley Furniture again. I wouldn't buy a...

I had such a great experience with the Opelika store! I have been an Ashley customer since I was married nearly 19 years ago. My whole house is furnished by Ashley. I usually purchase from the Columbus store, but this week, I tried to buy a mattress and bed using a store credit. Because I was using a store credit, the salesman (and after questioning it, she went and got the manager) wanted me to buy a bed for $599 that was $329 on line. If I didn't use my credit, I could have it for $329. They also were forcing me to pay a $100 delivery free, when I live right around the corner from the Distribution center and opted out of the delivery. Knowing this was not right, I contacted the Opelika store for assistance, without ever telling them what just happened at the Columbus Store. I first spoke to Kalyn. She was amazing! She was well spoken, and kind. I also spoke with her Manager about applying my credit to the sale. He was also helpful and said that it was possible, but I would have to wait 2 day for it the credit to be valid. Today, two days later, Chelsie finished the transaction, the manager happily applied my credit and my daughter is excited to have a new bed! They did not change the price when I wanted to use the credit. They did not force a delivery fee. In fact, they offered me free delivery to my door (no set-up). I will continue to use this Opelika store for my future needs, even though Columbus is much closer to my home. Thank you Kalyn and Chelsie for...